Patient Access Representative - Viewmont Imaging

Geisinger; Scranton (Lackawanna County); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading healthcare organization in Scranton is seeking a Patient Access Representative to manage patient check-ins and ensure accurate insurance verification. The role involves communication with patients regarding financial obligations and maintaining confidentiality while processing necessary documentation. Competitive compensation and an extensive benefits package support your health and professional growth. Join a team that values diversity and inclusivity from day one.

Benefits

Full benefits starting on day one

Generous paid time off (PTO) accrual

Up to $5,000 in annual tuition reimbursement

Employee Assistance Program (EAP)

Responsibilities

• Responsible for checking patients in for appointments and verifying demographics.
• Communicates financial obligations to patients and collects fees.
• Maintains patient confidentiality and adheres to HIPAA guidelines.

Skills

Communication

Organization

Attention to Detail

Job description

Job Responsibilities

• Responsible for checking patients in for appointments and accurately verifying demographics.
• Ensures all check-in procedures are completed and monitors patient wait times, communicating changes to the patient as necessary.
• Reads and interprets insurance responses.
• Understands general guidelines and insurance rank requirements to properly assign primary, secondary, and tertiary insurance per encounter.
• Ensures patients receive necessary disclosure and privacy information, obtaining necessary legal and financial signatures.
• Communicates financial obligations to patients and collects fees at the time of service as appropriate.
• Completes all necessary regulatory forms with the patient, explaining their purpose.
• Schedules follow-up appointments, including any specialty or ancillary services, to complete the patient's visit.
• Processes multi-channel messages related to patient and/or physician requests regarding appointments, referrals, prescriptions, and complaints.
• Notifies patients or guarantors of anticipated financial responsibilities, including copays, deductibles, or coinsurances, and collects accordingly.
• Performs cash posting following department guidelines.
• Adheres to organizational and HIPAA guidelines, maintaining patient confidentiality and rights.
• Works independently on work queues to ensure timely resolution of accounts.
• Maintains productivity and quality performance expectations.
• Maintains a high regard for confidentiality.
• Performs accurate medical record maintenance and releases.
• Assists with referrals and pre-certifications at the time of encounter.
• Utilizes and maintains patient recall and reschedule lists properly.

Work Environment and Benefits

Work is typically performed in an office environment. Employees are accountable for satisfying all job-specific obligations and complying with organizational policies and procedures. The statements in this profile are not all-inclusive but represent typical elements necessary for successful performance.

Geisinger cares about its patients, members, and employees. We offer a competitive compensation and benefits package to support your health, financial stability, and personal and professional growth. We foster a diverse and inclusive environment where all employees can be their authentic selves. Learn more at https://jobs.geisinger.org/diversity.

Benefits of working at Geisinger:

• Full benefits (health, dental, vision) starting on day one
• Three medical plan options, including expanded networks for out-of-area employees and dependents
• Pre-tax savings plans with healthcare and dependent care FSAs and HSA
• Company-paid life insurance, short-term and long-term disability coverage
• 401(k) plan with automatic contributions
• Generous paid time off (PTO) accrual
• Up to $5,000 in annual tuition reimbursement
• MyHealth Rewards wellness program
• Family-friendly support including adoption, fertility assistance, parental leave, and discounted backup care
• Employee Assistance Program (EAP) for childcare, eldercare, legal guidance, mental health, and work-life support
• Voluntary benefits such as accident, critical illness, hospital indemnity, identity theft, and pet insurance