Patient Access Representative - Emergency Department

Geisinger; Pennsylvania; On-site; USD 30,000 - 40,000; Full time

Job summary

A leading healthcare provider in Pennsylvania is seeking an organized and attentive individual for a patient check-in role, responsible for verifying patient details, managing financial communications, and ensuring confidentiality. The position offers a competitive benefits package from day one, including health insurance, retirement plans, and support for education. Join Geisinger to make a meaningful impact in patient care while advancing your professional journey.

Benefits

Full benefits (health, dental, vision) starting day one

Generous paid time off (PTO) accrual

$5,000 annual tuition reimbursement

Employee Assistance Program (EAP)

Qualifications

• Experience in patient check-in or administrative roles preferred.
• Familiarity with medical terminology and insurance processes is an asset.
• Strong organizational skills and attention to detail required.

Responsibilities

• Verify and check-in patients, ensuring all procedures are followed.
• Communicate financial obligations and collect payments.
• Maintain patient confidentiality in compliance with HIPAA guidelines.

Skills

Patient Confidentiality

Communication

Organization

Problem Solving

Education

High School Diploma or Equivalent

Job description

Job Responsibilities

1. Responsible for checking patients in for appointments and accurately verifying demographics.
2. Ensures all check-in procedures are completed and monitors patient wait times, communicating changes to patients as necessary.
3. Reads and interprets insurance responses.
4. Understands general guidelines and insurance rank requirements to properly assign primary, secondary, and tertiary insurance per encounter.
5. Ensures patients receive necessary disclosures and privacy information, obtaining required legal and financial signatures.
6. Communicates financial obligations to patients and collects fees at the time of service as appropriate.
7. Completes all necessary regulatory forms with patients, explaining their purpose.
8. Schedules follow-up appointments, including specialty or ancillary services, as needed to complete patient visits.
9. Processes multi-channel messages related to patient and physician requests regarding appointments, referrals, prescriptions, and complaints.
10. Informs patients or guarantors of anticipated financial responsibilities, including copays, deductibles, or coinsurances, and collects payments accordingly.
11. Performs cash posting following department guidelines.
12. Adheres to organizational and HIPAA guidelines, maintaining patient confidentiality and rights.
13. Works independently on work queues to ensure timely resolution of all accounts.
14. Maintains productivity and quality performance standards.
15. Maintains a high regard for confidentiality at all times.
16. Performs accurate medical record maintenance and releases.
17. Assists with referrals and pre-certifications during encounters.
18. Utilizes and maintains patient recall and reschedule lists properly.

Work Environment and Organizational Commitment

Work is typically performed in an office environment. The employee is accountable for fulfilling all job-specific obligations and complying with organizational policies and procedures. The statements in this profile are not all-inclusive but represent essential elements for successful job performance.

About Geisinger

Geisinger cares about its patients, members, and employees. We offer a competitive compensation and benefits package to support your health, financial stability, and personal and professional growth. We embrace diversity and inclusion. Learn more at https://jobs.geisinger.org/diversity.

Benefits of Working at Geisinger

• Full benefits (health, dental, vision) starting day one
• Three medical plan options, including expanded networks for out-of-area employees and dependents
• Pre-tax savings plans with healthcare and dependent care FSAs and HSA
• Company-paid life insurance, short-term and long-term disability coverage
• 401(k) plan with automatic contributions
• Generous paid time off (PTO) accrual
• Up to $5,000 annual tuition reimbursement
• MyHealth Rewards wellness program with incentives
• Family support including adoption, fertility assistance, parental and military leave, and discounted backup care
• Employee Assistance Program (EAP) with resources for childcare, eldercare, legal guidance, mental health, and work-life support
• Voluntary benefits such as accident, critical illness, hospital indemnity, identity theft, and pet & legal insurance