Patient Access Representative - Emergency Department

Geisinger; Pennsylvania; On-site; USD 35,000 - 50,000; Full time

Job summary

A leading healthcare provider is looking for a patient support role that involves checking in patients, managing their appointments, and ensuring compliance with HIPAA standards. You will play a crucial part in patient interactions, handling insurance verifications and financial responsibilities while providing vital customer service. The position offers a range of benefits from day one, highlighting the organization's commitment to employee well-being.

Benefits

Full benefits (health, dental, vision) from day one

401(k) with company contributions

Generous paid time off

Up to $5,000 annual tuition reimbursement

Wellness programs and family support benefits

Qualifications

• Ability to understand insurance guidelines and manage financial responsibilities.
• Experience in a medical or office environment preferred.
• Strong interpersonal skills and customer service focus.

Responsibilities

• Check patients in for appointments and communicate necessary information.
• Process payments and manage financial obligations at the time of service.
• Maintain medical records and assist with referrals.

Skills

Communication

Attention to Detail

Confidentiality

Problem Solving

Job description

Job Responsibilities

• Check patients in for appointments and verify demographics accurately.
• Complete check-in procedures, monitor patient wait times, and communicate any changes to patients.
• Read and interpret insurance responses.
• Understand insurance guidelines and rank requirements to assign primary, secondary, and tertiary insurance correctly per encounter.
• Ensure patients receive necessary disclosure and privacy information, and obtain required legal and financial signatures.
• Communicate financial obligations to patients and collect fees at the time of service as appropriate.
• Complete regulatory forms with patients.
• Schedule follow-up appointments, including specialty or ancillary services, as needed.
• Process messages related to appointments, referrals, prescriptions, and complaints.
• Notify patients or guarantors of anticipated financial responsibilities and collect payments accordingly.
• Perform cash posting following departmental guidelines.
• Follow organizational and HIPAA guidelines to ensure privacy, confidentiality, and patient rights.
• Work independently to resolve accounts timely.
• Maintain productivity and quality standards.
• Maintain high confidentiality standards.
• Perform medical record maintenance and releases accurately.
• Assist with referrals and pre-certifications during encounters.
• Utilize and maintain patient recall and reschedule lists properly.

Work Environment & Benefits

Work is typically performed in an office environment. The role involves fulfilling all job obligations and complying with organizational policies. The statements here are not exhaustive but represent the essential elements for successful performance.

Geisinger values its employees and offers a competitive benefits package, including health, dental, vision, and various wellness and financial benefits. To learn more, visit https://jobs.geisinger.org/diversity.

Benefits include:

• Full benefits (health, dental, vision) from day one
• Multiple medical plans with expanded networks
• Pre-tax savings plans, including FSA and HSA
• Company-paid life, disability insurance
• 401(k) with company contributions
• Generous paid time off
• Up to $5,000 annual tuition reimbursement
• Wellness programs and family support benefits