Patient Access Representative Full-Time

North Big Horn Hospital; Lovell (WY); On-site; USD 22,000 - 30,000; Full time

Job summary

Nbhh is hiring a Patient Access Representative to handle admission registrations, collect signatures, and verify insurance in a fast-paced healthcare setting. You will support multiple departments by managing messages, mail, and basic accounting tasks.

The role emphasizes accuracy, organizational skills, and the ability to learn EMR systems while providing courteous service to patients and families in person and by phone.

Qualifications

• Requires high school diploma or equivalent.
• Basic knowledge of Excel and Microsoft Office; ability to learn EMR systems.
• Must demonstrate a high degree of accuracy and strong organizational and problem‑solving skills.

Responsibilities

• Complete admission registration accurately for all patient types.
• Obtain required signatures on consents and forms for Medicare and provide necessary handouts.
• Verify patient insurance eligibility and benefits through registration software.
• Answer phones, take messages, sort mail, post charges and receipts; support other duties as assigned.
• Run daily Census, Registration and AR reports for the Patient Access Supervisor.

Skills

Excel

Microsoft Office

EMR training

Accuracy

Organizational skills

Problem solving

Education

High school diploma or equivalent

College courses in office skills (desirable)

Healthcare office/clinical experience (desirable)

Job description

Job Posting

Patient Access Representative Full-Time Full-Time

Requirements: Graduation from high school or equivalent. Must have basic knowledge of Excel, Microsoft Office, and the ability to learn EMR technology. An ability for a high degree of accuracy is necessary, as is the ability to work efficiently, demonstrate strong organizational skills and perform problem-solving skills.

Desirable: Completion of courses in college or business college pertaining to office skills is desirable. Experience in any healthcare office and/or clinical role is desirable.

ESSENTIAL DUTIES AND RESPONSIBIILITIES

1. Efficiently and accurately complete admission registration for all patient types and service types.
2. Obtain required signatures on consents and admission forms and other forms required by Medicare. Make sure all required handouts and information are given to Medicare patients.
3. Confirm patient insurance eligibility and/or benefits through registration software.
4. Receive visitors, answer phones, take and deliver messages, page, pick up and sort mail, stock necessary forms, post charges and receipts to accounts and other duties assigned.
5. Run daily Census, Registration and AR reports for Patient Access Supervisor.
6. Assist other departments when able as requested by supervisor with typing, scanning, copying, setting up meeting rooms and any additional duties assigned.
7. Assist with patient accounts, answer patient questions, accept payments and post payments to accounts.
8. Demonstrate knowledge of insurance guidelines for Medicare, Medicaid, Commercial insurances to include need for pre-authorizations, non-coverage, etc.
9. Deal effectively and with sensitivity with patients’, families, and staff both in person and over the telephone.
10. Maintain quality results by adhering to professional standards, hospital policies and procedures, federal, state, and local requirements, and Personal Service Excellence standards.
11. Use AIDET in daily communication with customers and staff.
12. Update job knowledge by participating in educational opportunities.
13. Demonstrate proficient use of computer, calculator, typewriter, copy machine and telephone, scanner, and postage machine, etc.

Additional Information

Position Type : Full Time