Patient Access Services Representative

Mile Bluff Medical Center, Inc.; Mauston (WI); On-site; USD 22,000 - 30,000; Full time

Job summary

Mile Bluff Medical Center, Inc. in Mauston, Wisconsin, is seeking a Patient Access Services Representative to deliver high-quality patient front-desk service in a busy medical office.

You will schedule appointments, answer calls, preregister patients, and help manage wait lists with courtesy and accuracy. The role requires a high school diploma, light medical office experience preferred, and strong computer skills.

Qualifications

• High school diploma or equivalent required.
• 1 year or less of related work experience preferred.
• Experience in the medical industry preferred.
• Exceptional accuracy and attention to detail required.

Responsibilities

• Schedule appointments for physicians to optimize patient satisfaction and efficient use of treatment rooms.
• Answer phones and determine caller needs in a courteous manner.
• Maintain minimal patient wait times and maximize patient access.
• Transfer calls to appropriate service areas for assistance.
• Preregister patients for appointments within scheduling time frames.
• Complete workload messages and schedule follow-up appointments.
• Manage waitlist appointments, reschedules, and health portal requests.
• Schedule internal referrals and verify referral information.
• Reschedule physician appointments as needed due to illness or emergencies.
• Participate in medical office emergency routines when required.
• Perform other duties as requested.

Skills

Interpersonal communication

Computer proficiency

Problem solving

Education

High school diploma or equivalent

Job description

General Information:

Job title: Patient Access Services Representative

Schedule: Full-time, 80 hours per pay period; Monday-Friday, Shifts range from 7am-430pm

Weekend rotation: No weekends

Holiday rotation: Paid holidays

Position Summary:

The Patient Access Representative provides high quality customer service to patients and fellow staff, while working in a busy, multi-task environment. Strong communication skills and the ability to work with all levels of staff in the medical organization to help meet the needs of the community we serve are essential in this role.

Position Responsibilities:

• Schedule appointments for the physicians to optimize patient satisfaction, provider time and most effective utilization of exam and treatment rooms.
• Answer phones and determine needs of each caller in a polite and courteous manner.
• Maintain minimal patient wait times for incoming patient calls, maximizing patient access.
• Transfer calls to appropriate service area for assistance.
• Preregister patients for appointments made within the designated scheduling time frame, following the pre-registration process for the organization.
• Complete Workload messages, scheduling patients for needed follow up appointments
• Manage Waitlist appointments, performing reschedules, health portal appt requests and managing waitlisted appointments.
• Schedule Internal referrals, setting up patients for internal specialty appointments and completing the referral verification desktop information
• Reschedule physician appointments when needed due to illness, schedule changes, or emergencies.
• Participate in medical office emergency routine, whenever required.
• Perform other duties as requested.

Position Requirements:

• High school diploma or equivalent required.
• 1 year or less of related work experience preferred.
• Experience working in the medical industry preferred.
• Exceptional accuracy and attention to detail required.

Knowledge, Skills, & Abilities:

• Intermediate proficiency with computers is required.
• Self-starter with excellent interpersonal communication and problem-solving skills.