Patient Access Representative Remote in Jacksonville, FL or Birmingham, AL

Complete-Health; Jacksonville (FL); Remote; USD 25,000 - 26,000; Full time

Job summary

Complete-Health is seeking a Patient Access Representative to work remotely in the Jacksonville, FL or Birmingham, AL area. The role requires managing a high volume of calls, scheduling appointments, verifying insurance, and entering data into the EMR system. Strong communication and HIPAA compliance are essential.

The position is full-time with a 9:30am-6:00pm CST shift and pay of $18.00–$18.50 per hour. Prior Athena EMR experience is helpful, with a focus on patient care and accurate data

Qualifications

• Minimum of a High School Diploma and 1-3 years of healthcare scheduling experience or equivalent combination of education and experience.
• Must demonstrate consistent professional conduct and meticulous attention to detail.
• Must possess excellent verbal and written communication skills.
• Must have interpersonal skills with patients, staff, and other healthcare professionals.
• Critical thinking skills and a positive attitude essential.
• Familiarity with EMR system preferred; Athena EMR experience will be helpful.
• A consistent work history with the desire to build a long-term career is mandatory.

Responsibilities

• Schedule patient appointments for consultations, evaluations, and treatments; follow-up or re-evaluation.
• Collect existing and new patient insurance information for insurance verification.
• Enter data into EMR and maintain data integrity.
• Take or respond to calls to establish appointments.
• Use schedule codes for scheduling office and hospital-based procedures.
• Provide support to other department members as needed.
• Demonstrate compassion and understanding for patients and families.
• Display patience in understanding and satisfying patient requests.
• Maintain productivity as defined with the Call Center Supervisor.
• Provide patient support and respond to inquiries regarding appointments, referrals, billing, prescriptions, and other services.
• Accurately registering new patients with demographics and insurance information.
• Written communication in EMR with providers and staff.
• Make outbound calls for outreach to schedule appointments (Annual Wellness exams, etc.).
• Handle 3-way calls with patient & insurance to change PCP when necessary.
• Transfer calls to the correct person (billing, etc.).
• Follow HIPAA privacy guidelines.
• Ongoing personal/professional development through training.
• Commitment to putting patients first.

Skills

Verbal communication

Written communication

Interpersonal skills

Attention to detail

Critical thinking

Education

High School Diploma

Tools

Athena EMR

Job description

Patient Access Representative Remote in Jacksonville, FL or Birmingham, AL

#26-406

Location(s)

Position Type

Full Time

Shift

9:30am-6:00pm CST

Pay Rate

18.00 - 18.50 per hour

Job Description

Remote in JAX or BHM area

Pay: $18.00 - $18.50/hr

* It is not typical for individuals to be hired at or near the top of the established pay range. Compensation decisions are based on the specific facts and circumstances of each case. The final offer may be influenced by several factors, including the candidate's skills, education, qualifications, experience, and geographic location. SUMMARY OF JOB DUTIES:

A Patient Access Representative has compassion for patients, is professional and dependable, with successful experience managing a high volume of phone calls. This role requires a high level of comfort with Electronic Medical Records . ESSENTIAL JOB FUNCTIONS:

• Responsible for the scheduling of patient appointments for consultations, evaluations, and treatments; follow-up or re-evaluation
• Responsible for collecting existing and new patient insurance information for insurance verification purpose
• Responsible for entering data into EMR, as well as maintaining the integrity and accuracy of the data
• Take or respond to telephone calls promptly to establish or confirm appointments
• Utilize appropriate schedule codes for scheduling office and hospital based medical procedures, for patients with appropriate provider and time/location slot
• Provide support to other members of the department as needed.
• Demonstrate compassion and understanding for the patient and caring parties.
• Display patience in understanding and satisfying patient's request.
• Maintain an adequate level of productivity as defined with the Call Center Supervisor.
• Provide patient support and take appropriate action in response to patient inquiries regarding appointments, referrals, billing, prescription and other medical services and programs within the Complete Health family of Primary Care practices.
• Accurately registering new patients to include all demographics and insurance information.
• Written communication in the EMR with individual providers and staff relative to patient calls.
• Making outbound calls for outreach to schedule appointments such as Annual Wellness exams and obtain other beneficial information from patients .
• Ability to handle a 3-way call with patient & insurance company to change Primary Care Provider, when necessary.
• Appropriately transferring calls to the correct person who can help the caller ( i.e. billing questions).
• Following all privacy guidelines as set forth in HIPAA.
• Ongoing personal/professional development through training.
• Commitment to putting our patients first-always .

https://info.flclearinghouse.com/

Requirements

MINIMUM REQUIREMENTS

• Minimum of a High School Diploma and 1-3 years of experience in healthcare scheduling, or equivalent combination of education and experience.
• Must demonstrate consistent professional conduct and meticulous attention to detail.
• Must possess excellent verbal and written communication skills .
• Must have interpersonal skills with patients, staff, and other healthcare professionals.
• Critical thinking skills and a positive attitude essential.
• Familiarity with EMR system preferred ; specifically, Athena EMR experience will be helpful .
• A consistent work history with the desire to build a long-term career is mandatory.

WORKING ENVIRONMENT

The position requires climbing, stooping, kneeling, crouching, reaching, standing, lifting, grasping, feeling, talking, hearing, repetitive motions, and finger use. Pushing and pulling are occasionally required . Use of a computer, keyboard, and telephone along with various office machines is an essential part of the job.

DISCLAIMER

The above statements are intended to describe the general nature and level of work being performed by the Patient Access Representative. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The Patient Access Representative may be required to perform duties outside of their normal responsibilities from time to time as needed or as directed by supervision.

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