Ambulatory Patient Access Representative - Downtown Primary

Nationwide Children's Hospital; Columbus (OH); On-site; USD 32,000 - 42,000; Full time

Job summary

Nationwide Children's Hospital in Columbus, OH, is seeking a patient access teammate to greet and register patients, answer calls, and schedule appointments. The role involves collecting demographic and insurance information, and guiding patients through pre-certification and referral processes.

You will collaborate with Patient Access and clinical staff, maintain strong customer service, and may assist in onboarding new employees.

Qualifications

• HS diploma or equivalent required; associate degree preferred.
• One year of health care experience preferred.
• CPR certification may be required depending on position.
• Strong communication and customer service skills.

Responsibilities

• Greets and registers patients in the registration areas.
• Answers telephone calls, schedules appointments, and files medical charts.
• Obtains accurate demographic, insurance, and physician information on registrations.
• Screens patient data to verify insurance eligibility and communicates differences.
• Ensures pre-certification and physician referral requirements are met; guides customers on requirements.
• Identifies self-pay patients and refers them to financial assistance as appropriate.
• Maintains open communication with all Patient Access and clinical staff; supports shadowing of new employees.

Skills

Computer skills

Administrative skills

Education

High School Diploma or equivalent

Associate’s Degree

Job description

Job Description Summary

Greets and registers patients. Answers telephone calls, schedules appointments, and pulls and files medical charts when indicated.

Overview

Monday-Friday 8:00am-4:30pm

Essential Functions

• Provides excellent customer service to patients and families by applying best practices and standard operating procedures.
• Interviews and registers patients in registration areas that report up through Patient Access.
• Obtains accurate demographic, insurance, and physician information on registrations.
• Screens customer data to ensure patient is eligible for insurance indicated. Communicates differences to the customer.
• Screens registrations to ensure insurance pre-certification and physician referral requirements are met. Instructs customer on requirements.
• Assists in identifying self-pay patients and referring them to financial assistance when applicable. Instructs customer on requirements.
• Establishes and maintains open communication with the all departments that Patient Access interacts with and clinical staff in those areas.
• Assists in the shadowing/precepting of new employees.

Education Requirement

• High School Diploma or equivalent, required.
• Associate’s Degree, preferred.

Licensure Requirement

(not specified)

Certifications

CPR certification (based on position and as determined by manager).

Skills

• Demonstrated computer skills with the ability to navigate most current technology systems.
• Strong administrative skills.

Experience

One year of health care experience, preferred.

Physical Requirements

OCCASIONALLY: Blood and/or Bodily Fluids, Driving motor vehicles (work required) *additional testing may be required, Lifting / Carrying: 0-10 lbs, Lifting / Carrying: 11-20 lbs, Loud Noises, Pushing / Pulling: 26-40 lbs, Pushing / Pulling: 41-60 lbs, Reaching above shoulder, Squat/kneel
FREQUENTLY: Bend/twist, Biohazard waste, Patient Equipment
CONTINUOUSLY: Audible speech, Chemicals/Medications, Color vision, Communicable Diseases and/or Pathogens, Computer skills, Decision Making, Depth perception, Flexing/extending of neck, Hand use: grasping, gripping, turning, Hearing acuity, Interpreting Data, Peripheral vision, Problem solving, Pushing / Pulling: 0-25 lbs, Repetitive hand/arm use, Seeing – Far/near, Sitting, Standing, Walking

Additional Physical Requirements Performed But Not Listed Above

Able to multi-task within in a stressful environment.

"The above list of duties is intended to describe the general nature and level of work performed by individuals assigned to this classification. It is not to be construed as an exhaustive list of duties performed by the individuals so classified, nor is it intended to limit or modify the right of any supervisor to assign, direct, and control the work of employees under their supervision. EOE M/F/Disability/Vet"