Patient Access Representative (PRN)

Topeka ER Hospital LLC; Topeka (KS); On-site; USD 34,000 - 42,000; Part time

Job summary

Topeka ER Hospital LLC is seeking a Patient Access Representative (PRN) to support front desk operations in the emergency center. You will greet patients, collect demographics, direct services, and handle billing-related tasks, while maintaining patient confidentiality and safety.

The role emphasizes strong communication, organizational skills, and teamwork in a fast-paced ER environment.

Qualifications

• High School Diploma or equivalent.
• Minimum 2 years as Patient Access Representative in hospital/ER/clinic.
• Experience in medical registration, admitting, and ER scheduling preferred.

Responsibilities

• Greet patients; direct to needed services; collect demographics and signatures.
• Maintain logs and handle phone inquiries professionally.
• Collect co-pays and post payments; reconcile accounts daily.
• Maintain clean, welcoming patient areas and manage supplies.
• Attend staff meetings and participate in performance improvement.
• Assist management with additional tasks as needed.

Skills

Communication skills

Organizational skills

Confidentiality

Customer service

Education

High School Diploma or equivalent

Tools

EMR system

Job description

Patient Access Representative (PRN) The Patient Access Representative (PAR) plays a crucial role in the emergency center's operational efficiency by ensuring a smooth check-in and check-out process for patients. The role requires strong communication skills, organizational abilities, and a commitment to maintaining patient confidentiality and safety. This position is integral to fostering a supportive and efficient environment in the Emergency Center, ensuring patients receive the care they need while upholding the standards of the healthcare facility.ESSENTIAL JOB RESPONSIBILITIESFront Desk Operations:Greet patients and guests with a cheerful demeanorDetermine necessary services and direct patients accordinglyCollect demographic information and ensure proper signatures for billing accuracyMaintain logs of patient information and manage phone inquiries professionallyManage office supplies and maintain a clean and welcoming environmentFinancial Responsibilities:Collect payments via cash, checks, and credit card for co-pays and account balancesMaintain an accurate financial ledger and perform daily reconciliation of patient accountsFacility Cleanliness:Assist in maintaining the overall cleanliness of the facility, including patient areas and restroomsCommunication Skills:Interact courteously with patients, families, physicians, and team members, upholding the Emergency Center's core valuesProfessional Development:Attend monthly staff meetings and engage in performance improvement activitiesOther Duties:Assist management with additional tasks or projects as assignedQUALIFICATIONS:High School Diploma or equivalentMinimum of 2 years of experience in a Patient Access Representative role within a Hospital, ER, or ClinicPrevious experience in medical registration, admitting, and scheduling in an ER setting is preferredNON-ESSENTIAL JOB FUNCTIONS:Support patient care areas by ensuring appropriate supplies are stockedAssist with patient restraint procedures and documentation as neededAttend scheduled meetings as requiredJOB COMPETENCIES:Proficient in navigating and utilizing Electronic Medical Records (EMR)Understanding and compliance with Hospital Policies and ProceduresCommitment to ongoing education and professional developmentPHYSICAL REQUIREMENTS:Constant: Vision (various forms), Hearing, Speaking, Manual dexterity, MobilityFrequent: Bending, Squatting, Twisting, Lifting to 20 lbs. unaided, 50 lbs. with assistanceOccasional: Climbing, Kneeling, Distinguishing colorsRarely: Exposure to electric shock and confined spacesWORK ENVIRONMENT:OSHA Category I: Routine exposure to blood, bodily fluids, or other potentially infectious materialsWork Location: In person