Patient Services Representative

Tyvan LLC; Little Rock (AR); On-site; USD 21,000 - 28,000; Full time

Job summary

Tyvan LLC seeks a Patient Services Representative to support front-desk operations in the Emergency Center. You will welcome patients, collect demographics, verify signatures for billing, and route visits to appropriate services.

Strong communication and organizational skills are essential, with attention to patient confidentiality and safety. Experience with EMR and billing processes is beneficial for success in this role.

Qualifications

• Two years of PSR experience in a Hospital, ER, or Clinic.
• Experience with medical registration, admitting, and scheduling is preferred.

Responsibilities

• Front Desk Operations: Greet patients, determine needed services, collect demographics, obtain signatures for billing, log patient information, handle phone inquiries, maintain a welcoming environment.
• Financial Responsibilities: Collect co-pays and balances, maintain a daily financial ledger, reconcile patient accounts.
• Facility Cleanliness: Assist in maintaining cleanliness of patient areas and restrooms.
• Communication Skills: Interact courteously with patients, families, physicians, and staff, upholding center values.
• Professional Development: Attend monthly staff meetings and engage in improvement activities.
• Other Duties: Assist management with additional tasks or projects as assigned.
• Nonessential: Stock supplies, assist with patient restraint documentation as needed, attend scheduled meetings.

Skills

Customer service

Communication

EMR proficiency

Attention to detail

Teamwork

Education

High School Diploma or equivalent

Job description

Patient Services Representative

The Patient Services Representative (PSR) plays a crucial role in the emergency center's operational efficiency by ensuring a smooth check-in and check-out process for patients. The role requires strong communication skills, organizational abilities, and a commitment to maintaining patient confidentiality and safety. This position is integral to fostering a supportive and efficient environment in the Emergency Center, ensuring patients receive the care they need while upholding the standards of the healthcare facility.

Qualifications required

• High School Diploma or equivalent
• Minimum of 2 years of experience in a Patient Services Representative (PSR) role within a Hospital, ER, or Clinic
• Previous experience in medical registration, admitting, and scheduling in an ER setting is preferred

Essential Job functions and responsibilities

1. Front Desk Operations:

• Greet patients and guests with a cheerful demeanor
• Determine necessary services and direct patients accordingly
• Collect demographic information and ensure proper signatures for billing accuracy
• Maintain logs of patient information and manage phone inquiries professionally
• Manage office supplies and maintain a clean and welcoming environment

2. Financial Responsibilities:

• Collect payments via cash, checks, and credit card for co-pays and account balances
• Maintain an accurate financial ledger and perform daily reconciliation of patient accounts

3. Facility Cleanliness:

• Assist in maintaining theoverall cleanliness of the facility, including patient areas and restrooms

4. Communication Skills:

• Interact courteously with patients, families, physicians, and team members, upholding the Emergency Center's core values

5. Professional Development:

• Attend monthly staff meetings and engage in performance improvement activities

6. Other Duties:

• Assist management with additional tasks or projects as assigned

Nonessential Job functions:

• Support patient care areas by ensuring appropriate supplies are stocked
• Assist with patient restraint procedures and documentation as needed
• Attend scheduled meetings as required

Job Competencies

• Proficient in navigating and utilizing Electronic Medical Records (EMR)
• Understanding and compliance with Hospital Policies and Procedures
• Commitment to ongoing education and professional development

Physical Requirements:

• Constant: Vision (various forms), Hearing, Speaking, Manual dexterity, Mobility
• Frequent: Bending, Squatting, Twisting, Lifting to 20 lbs. unaided, 50 lbs. with assistance
• Occasional: Climbing, Kneeling, Distinguishing colors
• Rarely: Exposure to electric shock and confined spaces

Work Environment:

• OSHA Category I: Routine exposure to blood, bodily fluids, or other potentially infectious materials