Patient Services Representative

Little Rock Hospital 1, LLC Cabot; Glenwood Estates (AR); On-site; USD 28,000 - 36,000; Full time

Job summary

The Patient Services Representative (PSR) at Little Rock Hospital 1, LLC Cabot supports the Emergency Center by welcoming patients, collecting demographics, and directing services to meet urgent needs. Strong communication and organizational skills are essential to maintain patient confidentiality and safety.

This role also handles front desk operations, processes co-pays, reconciles accounts, and helps keep the facility clean and welcoming.

Qualifications

• Requires a High School Diploma or equivalent.
• Minimum of 2 years of experience as a PSR in a Hospital, ER, or Clinic.
• Experience with medical registration, admitting, and scheduling in ER preferred.

Responsibilities

• Front Desk Operations: greet patients, collect demographics, direct services, manage phone inquiries, sign billing documents.
• Financial Responsibilities: collect co-pays and reconcile patient accounts.
• Facility cleanliness: maintain a clean and welcoming environment.
• Communication: interact courteously with patients, families, physicians and staff.
• Professional Development: attend monthly staff meetings and participate in improvement activities.
• Other Duties: assist management with tasks or projects as assigned.

Skills

Communication

Organizational skills

Confidentiality

Customer service

Education

High School Diploma or equivalent

Tools

EMR systems

Job description

Patient Services RepresentativeThe Patient Services Representative (PSR) plays a crucial role in the emergency center's operational efficiency by ensuring a smooth check-in and check-out process for patients. The role requires strong communication skills, organizational abilities, and a commitment to maintaining patient confidentiality and safety. This position is integral to fostering a supportive and efficient environment in the Emergency Center, ensuring patients receive the care they need while upholding the standards of the healthcare facility.Qualifications requiredHigh School Diploma or equivalentMinimum of 2 years of experience in a Patient Services Representative (PSR) role within a Hospital, ER, or ClinicPrevious experience in medical registration, admitting, and scheduling in an ER setting is preferredEssential Job functions and responsibilities1. Front Desk Operations:Greet patients and guests with a cheerful demeanorDetermine necessary services and direct patients accordinglyCollect demographic information and ensure proper signatures for billing accuracyMaintain logs of patient information and manage phone inquiries professionallyManage office supplies and maintain a clean and welcoming environment2. Financial Responsibilities:Collect payments via cash, checks, and credit card for co-pays and account balancesMaintain an accurate financial ledger and perform daily reconciliation of patient accounts3. Facility Cleanliness:Assist in maintaining the overall cleanliness of the facility, including patient areas and restrooms4. Communication Skills:Interact courteously with patients, families, physicians, and team members, upholding the Emergency Center's core values5. Professional Development:Attend monthly staff meetings and engage in performance improvement activities6. Other Duties:Assist management with additional tasks or projects as assignedNonessential Job functions:Support patient care areas by ensuring appropriate supplies are stockedAssist with patient restraint procedures and documentation as neededAttend scheduled meetings as requiredJob CompetenciesProficient in navigating and utilizing Electronic Medical Records (EMR)Understanding and compliance with Hospital Policies and ProceduresCommitment to ongoing education and professional developmentPhysical Requirements:Constant: Vision (various forms), Hearing, Speaking, Manual dexterity, MobilityFrequent: Bending, Squatting, Twisting, Lifting to 20 lbs. unaided, 50 lbs. with assistanceOccasional: Climbing, Kneeling, Distinguishing colorsRarely: Exposure to electric shock and confined spacesWork Environment:OSHA Category I: Routine exposure to blood, bodily fluids, or other potentially infectious materials