Patient Access Representative

McLaren Health Care; Detroit (MI); On-site; USD 21,000 - 28,000; Full time

Job summary

McLaren Health Care is seeking a Patient Access Registrar to support front-line registration and admissions. You will interview patients, register them in the EMR, collect demographic and financial data, and scan documents according to protocol.

You will greet patients warmly, direct them to the appropriate setting, and address any delays with clear communication. Responsibilities include collecting information, collecting copays and deducibles, and ensuring high professionalism per department

Qualifications

• 1 year of experience in a customer service role or health care industry.

Responsibilities

• Register patients in EMR with accurate demographic and financial data.
• Greet customers promptly and professionally.
• Collect and document required demographic and financial information.
• Direct patients and explain delays with diplomacy.
• Establish professionalism in line with department policy.
• Estimate and collect copays, deductibles and other patient obligations.
• Follow Compliance Plans and Meaningful Use requirements.

Education

High school diploma or equivalent

Tools

Cerner

EPIC

Job description

Under the direction of the Patient Access Registration Front Line leadership team, the Patient Access Registrar is accountable to ensure a smooth timely registration/admission process.

Essential Functions and Responsibilities :

• Accurately and efficiently performs registration and financial functions via Electronic Medical Record (EMR) to include: thorough interviewing techniques, registers patients in appropriate status, following registration guidelines while ensuring the accurate and timely documentation of demographic and financial data; obtains the appropriate forms and scans into the medical record as per department protocol.
• Greet customers promptly with a warm and friendly reception.
• Collects, documents, scans all required demographic and financial information.
• Direct patients to appropriate setting, explaining, and apologizing for any delays.
• Always maintains professionalism and diplomacy, following specific standards as defined in the department professionalism policy.
• Estimates and collects copays, deductibles, and other patient financial obligations
• Manage all responsibilities within Compliance guidelines as outlined in the Hospital and Department Compliance Plans and in accordance with Meaningful Use requirements. Applies recurring visit processing according to protocol.
• May facilitate use of electronic registration tools where available (Wacom’s, iPads, etc.).
• Performs duties otherwise assigned by Management.

Required:

• High school diploma or equivalent required
• 1-year experience in a customer service role or health care industry.

Preferred:

• Working knowledge of Windows, Excel, Word, Outlook, Cerner, EPIC or other EMR system, Electronic Eligibility System and various websites for third party payers for verification is preferred
• Medical terminology preferred

Equal Opportunity Employer of Minorities/Females/Disabled/Veterans

Additional Information

• Schedule: Full-time
• Requisition ID: 26010534
• Daily Work Times: 8am-4:30pm
• Hours Per Pay Period: 80
• On Call: No
• Weekends: Yes