Patient Access Representative - Per Diem

Geisinger; Wilkes-Barre (Luzerne County); On-site; USD 32,000 - 42,000; Full time

Job summary

Geisinger is seeking a front line support specialist in Wilkes-Barre to greet and register patients, support check-out, and schedule future appointments as applicable.

The role includes verifying demographics, processing insurance responses, and communicating financial obligations while maintaining strict HIPAA privacy and confidentiality in a fast-paced environment.

Responsibilities

• Checking patients in for appointments and accurately verifying demographics
• Assuring all check-in procedures are completed and monitoring patient wait times, communicating changes to the patient as necessary
• Reading and interpreting insurance responses
• Assigning primary, secondary, and tertiary insurance per encounter
• Ensuring patient receives necessary disclosure and privacy information, obtaining necessary legal and financial signatures
• Communicating financial obligations to patients and collecting fees at time of service as appropriate
• Completing all necessary regulatory forms with patient
• Scheduling follow up appointments including specialty or ancillary services
• Processing multi-channel messages related to appointments, referrals, prescriptions, and complaints
• Notifying patient or guarantor of anticipated financial responsibility including copays, deductibles, or coinsurances and collecting accordingly
• Performing cash posting following department guidelines
• Abiding by HIPAA guidelines and patient confidentiality
• Independently managing work queues to ensure timely resolution of accounts
• Maintaining productivity and quality performance expectations
• Maintaining high regard for confidentiality
• Accurately performing medical record maintenance and releases

Job description

Job Summary

Responsible for front line support to the department. Coordinates and performs front line office activities in an effective and efficient manner for the department. Greets and registers incoming patients, supports the patient check out process and schedules future appointments as applicable.

Job Summary

Responsible for front line support to the department. Coordinates and performs front line office activities in an effective and efficient manner for the department. Greets and registers incoming patients, supports the patient check out process and schedules future appointments as applicable.

Job Duties

• Responsible for checking patients in for appointments and accurately verifying demographics.
• Assures all check-in procedures are completed and monitors patient wait times, communicating changes to the patient as necessary.
• Reads and interprets insurance responses.
• Understands general guidelines and insurance rank requirement to properly assign primary, secondary, and tertiary insurance per encounter.
• Ensures patient receives necessary disclosure and privacy information, obtains necessary legal and financial signatures.
• Communicates financial obligations to patients and collects fees at time of service as appropriate.
• Communicates the purpose of and completes all necessary regulatory forms with patient.
• Completes patient's visit by scheduling any necessary follow up appointments to include any specialty or ancillary services as possible.
• Processes multi-channel messages related to patient and/or physician requests regarding: appointments, referrals, prescriptions, and complaints.
• Notifies patient or guarantor of anticipated financial responsibility including copays, deductibles, or coinsurances and collects accordingly.
• Performs cash posting following department guidelines.
• Abides by organizational and HIPAA guidelines, privacy practices, patient confidentiality and patient rights.
• Independently works work queues to ensure timely resolution of all accounts.
• Maintain productivity and quality performance expectations
• Must maintain high regard for confidentiality.
• Accurately performs medical record maintenance and releases.
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