Patient Access Representative

Saint Luke's; Lee's Summit (MO); On-site; USD 28,000 - 42,000; Full time

Job summary

Saint Luke's is seeking an organized medical office assistant to perform front-desk duties, including answering calls, handling messages in EPIC, greeting patients, registering, and scheduling appointments. The role also involves collecting copayments, verifying insurance, and maintaining accurate patient data.

The position supports backup functions such as medical records and referrals, and may float between multiple Saint Luke's locations while ensuring confidentiality and professional conduct.

Qualifications

• Experience with front-desk duties in a medical office.
• Ability to maintain patient confidentiality and privacy.

Responsibilities

• Answer incoming calls and route messages.
• Communicate messages via email or Epic.
• Greet, register, and schedule patient appointments.
• Collect patient copayments at check-in.
• Make appointment reminder calls.
• Verify patient insurance and data accuracy.
• Scan or upload patient information to the electronic chart.
• Provide backup support for other positions and functions, including medical records and referrals.
• Float between multiple locations as needed.

Skills

Phone calls

Email/EPIC communications

Greeting & registration

Appointment scheduling

Copay collection

Insurance verification

Medical records backup

Multiple locations mobility

Tools

Epic

Job description

Job Description

Performs a variety of functions in the medical office involving general duties including but not limited to answering the telephone communicating messages through email or Epic greeting registering and scheduling patient appointments collecting patient copayments making appointment reminder calls verifying insurance and other patient data is accurate scanning and or uploading patient information to patients electronic chart. Able to provide backup for other positions and functions in the medical office including medical records scheduling insurance verification patient referrals etc. and the ability to float between multiple locations as assigned. Will work to ensure patient confidentiality in all instances while maintaining a pleasant and professional appearance and conduct.