Patient Access Representative - PER DIEM

Geisinger; Lewistown (MT); On-site; USD 36,000 - 54,000; Full time

Job summary

Geisinger Lewistown Hospital is seeking a front line office support professional to greet and register patients, verify demographics, and schedule appointments as applicable. The role involves checking in patients, communicating financial obligations, and ensuring privacy and HIPAA compliance in a busy hospital office.

The ideal candidate will have a High School Diploma or GED and at least 1 year of related work experience, with strong clerical and customer service skills.

Qualifications

• High School Diploma or GED required.
• Minimum 1 year related work experience preferred.
• Strong clerical, communication and customer service skills; ability to handle confidentiality.

Responsibilities

• Greet and register incoming patients and support the patient check-out process.
• Verify patient demographics and schedule future appointments as applicable.
• Read and interpret insurance responses and assign primary/secondary/tertiary insurance per encounter.
• Communicate financial obligations and collect fees at time of service as appropriate.
• Ensure compliant handling of HIPAA guidelines and patient privacy.
• Maintain medical records and assist with referrals and pre-certifications as needed.
• Process multi-channel messages regarding appointments, referrals, prescriptions and complaints.

Skills

Clerical

Communication

Customer Service

Confidentiality

Education

High School Diploma or GED

Job description

Location:

Geisinger Lewistown Hospital (GLH)

Shift:

Days (United States of America)

Scheduled Weekly Hours:

0

Worker Type:

Regular

Exemption Status:

No

Job Summary:

Responsible for front line support to the department. Coordinates and performs front line office activities in an effective and efficient manner for the department. Greets and registers incoming patients, supports the patient check out process and schedules future appointments as applicable.

Job Duties:

• Responsible for checking patients in for appointments and accurately verifying demographics.
• Assures all check-in procedures are completed and monitors patient wait times, communicating changes to the patient as necessary.
• Reads and interprets insurance responses.
• Understands general guidelines and insurance rank requirement to properly assign primary, secondary, and tertiary insurance per encounter.
• Ensures patient receives necessary disclosure and privacy information, obtains necessary legal and financial signatures.
• Communicates financial obligations to patients and collects fees at time of service as appropriate.
• Communicates the purpose of and completes all necessary regulatory forms with patient.
• Completes patient’s visit by scheduling any necessary follow up appointments to include any specialty or ancillary services as possible.
• Processes multi-channel messages related to patient and/or physician requests regarding: appointments, referrals, prescriptions, and complaints.
• Notifies patient or guarantor of anticipated financial responsibility including copays, deductibles, or coinsurances and collects accordingly.
• Performs cash posting following department guidelines.
• Abides by organizational and HIPAA guidelines, privacy practices, patient confidentiality and patient rights.
• Independently works work queues to ensure timely resolution of all accounts.
• Maintain productivity and quality performance expectations
• Must maintain high regard for confidentiality.
• Accurately performs medical record maintenance and releases.
• Assists with referrals and pre-certifications, at the time of encounter.
• Properly utilizes and maintains patient recall and reschedule lists.

Work is typically performed in an office environment. Accountable for satisfying all job specific obligations and complying with all organization policies and procedures. The specific statements in this profile are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job.

Position Details:

Education:

High School Diploma or Equivalent (GED)- (Required)

Experience:

Minimum of 1 year-Related work experience (Preferred)

Certification(s) and License(s):

Skills:

Clerical I, Communication, Customer Service, Office Politics And Confidentiality

OUR PURPOSE & VALUES:

• KINDNESS: We strive to treat everyone as we would hope to be treated ourselves.
• EXCELLENCE: We treasure colleagues who humbly strive for excellence.
• LEARNING: We share our knowledge with the best and brightest to better prepare the caregivers for tomorrow.
• INNOVATION : We constantly seek new and better ways to care for our patients, our members, our community, and the nation.
• SAFETY: We provide a safe environment for our patients and members and the Geisinger family.

We offer healthcare benefits for full time and part time positions from day one, including vision, dental and domestic partners. Perhaps just as important, we encourage an atmosphere of collaboration, cooperation and collegiality.

We know that a diverse workforce with unique experiences and backgrounds makes our team stronger. Our patients, members and community come from a wide variety of backgrounds, and it takes a diverse workforce to make better health easier for all. We are proud to be an affirmative action, equal opportunity employer and all qualified applicants will receive consideration for employment regardless to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or status as a protected veteran.