Patient Access Representative - Per Diem

Shriners Children's; Pasadena (CA); On-site; USD 80,000 - 100,000; Full time

Job summary

Join a compassionate organization dedicated to providing exceptional care for children. As a Patient Access Representative, you'll be the first point of contact, helping families navigate the healthcare process during critical times. Your role will involve scheduling appointments, managing patient registrations, and ensuring compliance with regulations. This position offers a supportive environment where you can make a significant impact in the lives of children and their families. Enjoy a range of benefits from day one, including comprehensive health coverage and retirement plans, making this an ideal opportunity for those seeking to contribute to pediatric care.

Benefits

Medical coverage

Dental coverage

Vision coverage

403(b) Retirement Plan

Tuition reimbursement

Paid time off

Life insurance

Short-term disability

Long-term disability

Flexible Spending Account (FSA)

Qualifications

• High School diploma required, with bilingual skills essential.
• 1 year of experience in scheduling and registration preferred.

Responsibilities

• Answer incoming calls and direct patients for appointments.
• Update patient information and verify insurance coverage.
• Check-in patients and prepare necessary documentation.

Skills

Bilingual communication

Scheduling

Patient registration

Customer service

Education

High School diploma

Tools

Electronic Health Record (EHR) system

Job description

Company Overview

Shriners Children’s is an organization that respects, supports, and values each other. We are engaged in providing excellence in patient care, embracing multi-disciplinary education, and research with a global impact. We foster a learning environment that values evidence-based practice, experience, innovation, and critical thinking. Our compassion, integrity, accountability, and resilience define us as leaders in pediatric specialty care for our children and their families.

All employees are eligible for medical, dental, and vision coverage on their first day! In addition, upon hire, all employees are eligible for a 403(b) and Roth 403(b) Retirement Savings Plan with matching contributions of up to 6% after one year of service. Employees in a FT or PT status (40+ hours per pay period) will also be eligible for paid time off, life insurance, short-term and long-term disability, and the Flexible Spending Account (FSA) plans. Additional benefits available to full-time and part-time employees include tuition reimbursement, home & auto, hospitalization, critical illness, pet insurance, and more! Coverage is available to employees and their qualified dependents in accordance with the plans. Benefits may vary based on state law.

Help create a brighter, stronger future for the children we serve at Shriners Children’s Southern California (SCSC). We are a family-centered, pediatric subspecialty Ambulatory Surgical Center located in Pasadena, providing complex care for children with orthopedic conditions.

Job Overview

The Patient Access Representative is the first point of contact for our patients and caregivers. This position provides support during a significant and life-changing event by working with caregivers to schedule appointments, perform pre-registration and registration of new and existing patients, and provide information regarding access to external financial resources. You will support patients with scheduling issues and provider questions, and ensure compliance with hospital and regulatory agencies by obtaining necessary consents.

This position is per diem, non-exempt, and benefits-eligible. The pay range is $21.00 - $29.65/hour, based on experience and departmental equity.

Responsibilities

• Answer incoming calls on the main operator line
• Greet and direct patients/families for appointments and treatment
• Enter and update patient information accurately in the computer system
• Update patient insurance information
• Check-in patients arriving for scheduled appointments or admissions
• Prepare and secure signatures on treatment and billing authorization forms
• Scan necessary documents into the EHR system
• Verify insurance coverage for all patients receiving services

The working hours for this position are 7:30 a.m. - 4:00 p.m.

Qualifications

Education

High School diploma required

Experience

Bilingual required

At least 1 year of experience in scheduling and registration

At least 1 year of receptionist/switchboard experience