Patient Access Representative I Per Diem, Days

THE HUNTINGTON MEDICAL FOUNDATION; Pasadena (CA); On-site; USD 80,000 - 100,000; Part time

Job summary

A leading medical foundation seeks a Patient Access Representative to provide patients with a welcoming experience while facilitating their access to care. This role requires strong customer service skills, healthcare knowledge, and the ability to handle various access activities across different service areas in a fast-paced environment.

Qualifications

• High school diploma required; associate degree preferred.
• Minimum 1 year of customer service experience.
• Healthcare experience preferred.

Responsibilities

• Facilitates patient access to care and performs various Patient Access activities.
• Determines insurance eligibility and provides patient estimates.
• Interacts with sensitivity, ensuring superior customer service.

Skills

Typing

Customer Service

Interpersonal Communication

Education

High school diploma or equivalent

Associate Degree/College Diploma in Hospital Administration

Job description

** Internal Workers – Please log into your Workday account to apply **

Huntington Hospital Employee Login

Compensation Range:

Anticipated compensation range of $27.09 - $27.09 / Hour depending on qualifications and experience.

Department:

856000 Admitting

Expectations:

Patient Access Representatives (PAR I) are responsible for providing patients with a welcoming experience, while facilitating patient's access to care. The PAR I performs a variety of Patient Access activities for patients throughout the hospital for Inpatient, Outpatient and/or Emergency Services. The PAR I is cross trained to support roles and responsibilities throughout Patient Access to include scheduling, pre-registration, financial clearance, referrals, authorizations, financial counseling, and patient arrival & registration. The PAR I duties will include understanding of insurance policies and procedures to determine insurance eligibility, benefits, and authorization requirements, third party liability (TPL), Medi-Cal / Medicare eligibility verification, workers compensation eligibility, provide patient estimates, determine patient liability and secure cash deposits (co-pays, deductibles, cash packages). Provides superior customer service through all personal and professional interactions with all customers within Huntington Health.

EDUCATION:
High school diploma or equivalent required. Associate Degree/College Diploma in Hospital Administration or equivalent preferred.

EXPERIENCE/TRAINING:
Minimum 1 year Customer Service experience required. Healthcare experience in registration, scheduling, authorizations, call center and/or revenue cycle related roles preferred.

SKILLS:
Typing 35 wpm required. Must pass competency tests on a regular basis.
Must demonstrate competencies and knowledge while performing job duties, interact with sensitivity and attention to the patient population(s) served.
Must have the ability to promote positive customer service while working in a highly demanding and complex environment.
Excellent interpersonal, written & oral communication skills for interacting w/ patients, payers, physicians & other HH Customers.

Worker Type:

Per DiemPart time

Shift:

Days