Patient Access Representative Per Diem

Geisinger; Lewisburg (Union County); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking Patient Access Representatives who excel in communication and patient interaction. This role is crucial in ensuring a positive patient experience by managing inquiries, coordinating office activities, and verifying patient information. The ideal candidate will maintain professionalism and empathy while adhering to organizational policies and HIPAA guidelines. With a commitment to diversity and inclusion, this position offers a competitive benefits package, including healthcare from day one and support for work-life balance. Join a team dedicated to caring for patients and communities, and make a meaningful impact in healthcare.

Benefits

401(k) plan with automatic contributions

MyHealth Rewards wellness program

Family-friendly support

Employee Assistance Program (EAP)

Qualifications

• 1+ year of related work experience preferred.
• Strong communication and customer service skills are essential.

Responsibilities

• Provide front line support and coordinate office activities effectively.
• Greet and register patients, ensuring accurate demographic verification.
• Communicate financial obligations and collect fees at the time of service.

Skills

Communication Skills

Customer Service

Insurance Knowledge

Confidentiality Management

Education

High School Diploma or GED

Job description

Job Summary: Geisinger's Patient Access Representatives (PARs) are excellent communicators who handle patient inquiries daily — maintaining empathy, professionalism, and a positive patient experience.

Job Duties:

1. Provide front line support to the department, coordinating and performing office activities effectively and efficiently.
2. Greet and register incoming patients, support the patient check-out process, and schedule future appointments as applicable.
3. Check patients in for appointments and verify demographics accurately.
4. Monitor patient wait times, complete check-in procedures, and communicate changes to patients.
5. Read and interpret insurance responses.
6. Understand general guidelines and insurance requirements to assign primary, secondary, and tertiary insurance correctly.
7. Ensure patients receive necessary disclosures and privacy information, and obtain legal and financial signatures.
8. Communicate financial obligations and collect fees at the time of service as appropriate.
9. Complete regulatory forms with patients and explain their purpose.
10. Schedule follow-up appointments, including specialty or ancillary services.
11. Process messages related to patient and physician requests regarding appointments, referrals, prescriptions, and complaints.
12. Notify patients or guarantors of anticipated financial responsibilities and collect payments accordingly.
13. Perform cash posting following departmental guidelines.
14. Adhere to organizational and HIPAA guidelines, maintaining patient confidentiality and rights.
15. Manage work queues independently to resolve accounts timely.
16. Maintain productivity and quality performance standards.
17. Maintain high regard for confidentiality.
18. Perform accurate medical record maintenance and releases.
19. Assist with referrals and pre-certifications during encounters.
20. Utilize and maintain patient recall and reschedule lists properly.

Work is typically performed in an office environment. The role involves satisfying all specific job obligations and complying with organizational policies and procedures. The statements in this profile are not all-inclusive but represent the essential elements for successful performance.

Position Details:

Geisinger cares about its patients, members, and employees. We offer a competitive compensation and benefits package to support health, financial stability, and professional growth. We value diversity and inclusion. Learn more: https://jobs.geisinger.org/diversity

Benefits of working at Geisinger:

• 401(k) plan with automatic contributions
• MyHealth Rewards wellness program
• Family-friendly support including adoption, fertility assistance, parental leave pay, military leave pay, and discounted backup care
• Employee Assistance Program (EAP) for childcare, eldercare, pet care, legal guidance, mental health, and work-life support

Education: High School Diploma or GED (Required)

Experience: Minimum of 1 year related work experience (Preferred)

Our Purpose & Values: Caring for patients, members, and communities. Values include kindness, excellence, learning, innovation, and safety.

Benefits include healthcare from day one, including vision, dental, and domestic partner coverage. We promote collaboration, diversity, and equal opportunity employment, encouraging applications from all backgrounds.