Patient Access Representative Per Diem

Geisinger; Danville (PA); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking Patient Access Representatives to provide exceptional support to patients. In this vital role, you will be responsible for greeting and registering patients, managing appointment schedules, and ensuring a smooth check-in process. This position emphasizes the importance of communication and customer service, as you will handle inquiries and assist patients with their needs. Join a team that values kindness, excellence, and innovation, and enjoy a competitive compensation package along with comprehensive benefits. This is a fantastic opportunity to make a positive impact on patient experiences while working in a supportive and collaborative environment.

Benefits

401(k) plan with automatic contributions

MyHealth Rewards wellness program

Family-friendly support including adoption assistance

Employee Assistance Program (EAP)

Qualifications

• Minimum of 1 year related work experience preferred.
• Strong communication and customer service skills required.

Responsibilities

• Greets and registers incoming patients, supports check out process.
• Communicates financial obligations and collects fees at time of service.
• Maintains confidentiality and abides by HIPAA guidelines.

Skills

Clerical I

Communication

Customer Service

Office Politics And Confidentiality

Education

High School Diploma or Equivalent (GED)

Job description

Location: Geisinger Healthplex Woodbine

Shift: Days (United States of America)

Scheduled Weekly Hours: 0

Worker Type: Regular

Exemption Status: No

Job Summary:

Geisinger’s Patient Access Representatives (PARs) are excellent communicators who handle patient inquiries every day — all while maintaining empathy, professionalism, and providing a positive patient experience.

Job Duties:

• Responsible for front line support to the department. Coordinates and performs front line office activities in an effective and efficient manner for the department.
• Greets and registers incoming patients, supports the patient check out process, and schedules future appointments as applicable.
• Responsible for checking patients in for appointments and accurately verifying demographics.
• Assures all check-in procedures are completed and monitors patient wait times, communicating changes to the patient as necessary.
• Reads and interprets insurance responses.
• Understands general guidelines and insurance rank requirement to properly assign primary, secondary, and tertiary insurance per encounter.
• Ensures patient receives necessary disclosure and privacy information, obtains necessary legal and financial signatures.
• Communicates financial obligations to patients and collects fees at time of service as appropriate.
• Communicates the purpose of and completes all necessary regulatory forms with patient.
• Completes patient's visit by scheduling any necessary follow up appointments to include any specialty or ancillary services as possible.
• Processes multi-channel messages related to patient and/or physician requests regarding: appointments, referrals, prescriptions, and complaints.
• Notifies patient or guarantor of anticipated financial responsibility including copays, deductibles, or coinsurances and collects accordingly.
• Performs cash posting following department guidelines.
• Abides by organizational and HIPAA guidelines, privacy practices, patient confidentiality, and patient rights.
• Independently works work queues to ensure timely resolution of all accounts.
• Maintain productivity and quality performance expectations.
• Must maintain high regard for confidentiality.
• Accurately performs medical record maintenance and releases.
• Assists with referrals and pre-certifications, at the time of encounter.
• Properly utilizes and maintains patient recall and reschedule lists.

Work is typically performed in an office environment. Accountable for satisfying all job specific obligations and complying with all organization policies and procedures. The specific statements in this profile are not intended to be all-inclusive. They represent typical elements considered necessary to successfully perform the job.

Position Details:

Geisinger cares about not only its patients and members but also about you and your family. We offer a competitive compensation and benefits package to ensure that you and your loved ones can maintain good health, achieve financial stability, and excel both personally and professionally. We believe in creating a diverse and inclusive environment where all employees can be their authentic selves.

Benefits of working at Geisinger:

• 401(k) plan that includes automatic Geisinger contributions
• MyHealth Rewards wellness program to improve your health while earning a financial incentive
• Family-friendly support including adoption and fertility assistance, parental leave pay, military leave pay, and a free Care.com membership with discounted backup care for your loved ones
• Employee Assistance Program (EAP): Referrals for childcare, eldercare, & pet care. Access free legal guidance, mental health visits, work-life support, digital self-help tools, and more.

Education: High School Diploma or Equivalent (GED) - (Required)

Experience: Minimum of 1 year - Related work experience (Preferred)

Certification(s) and License(s):

Skills: Clerical I, Communication, Customer Service, Office Politics And Confidentiality

OUR PURPOSE & VALUES: Everything we do is about caring for our patients, our members, our students, our Geisinger family, and our communities.

• KINDNESS: We strive to treat everyone as we would hope to be treated ourselves.
• EXCELLENCE: We treasure colleagues who humbly strive for excellence.
• LEARNING: We share our knowledge with the best and brightest to better prepare the caregivers for tomorrow.
• INNOVATION: We constantly seek new and better ways to care for our patients, our members, our community, and the nation.
• SAFETY: We provide a safe environment for our patients and members and the Geisinger family.

We offer healthcare benefits for full-time and part-time positions from day one, including vision, dental, and domestic partners. Perhaps just as important, we encourage an atmosphere of collaboration, cooperation, and collegiality.

We know that a diverse workforce with unique experiences and backgrounds makes our team stronger. Our patients, members, and community come from a wide variety of backgrounds, and it takes a diverse workforce to make better health easier for all. We are proud to be an affirmative action, equal opportunity employer and all qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.