Patient Access Representative - Per Diem

Geisinger; Wilkes-Barre (Luzerne County); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dedicated front line support representative to coordinate and perform office activities efficiently. This role involves greeting and registering patients, managing check-in procedures, and ensuring a smooth patient experience. You will play a critical role in communicating financial obligations, maintaining patient records, and scheduling appointments. Join a team that values kindness, excellence, and innovation, and contribute to a diverse and inclusive environment where you can thrive personally and professionally. If you are passionate about providing exceptional service and making a difference in healthcare, this opportunity is for you.

Benefits

401(k) plan with automatic contributions

MyHealth Rewards wellness program

Family-friendly support including adoption assistance

Employee Assistance Program (EAP)

Qualifications

• Minimum of 1 year related work experience preferred.
• Strong communication and customer service skills required.

Responsibilities

• Responsible for checking patients in and verifying demographics.
• Communicates financial obligations and collects fees at time of service.
• Maintains patient confidentiality and abides by HIPAA guidelines.

Skills

Clerical I

Communication

Customer Service

Office Politics And Confidentiality

Education

High School Diploma or Equivalent (GED)

Job description

Location: Geisinger South Wilkes-Barre (GSWB)

Shift: Days (United States of America)

Scheduled Weekly Hours: 0

Worker Type: Regular

Exemption Status: No

Job Summary: Responsible for front line support to the department. Coordinates and performs front line office activities in an effective and efficient manner for the department. Greets and registers incoming patients, supports the patient check out process and schedules future appointments as applicable.

Job Duties:

• Responsible for checking patients in for appointments and accurately verifying demographics.
• Assures all check-in procedures are completed and monitors patient wait times, communicating changes to the patient as necessary.
• Reads and interprets insurance responses.
• Understands general guidelines and insurance rank requirement to properly assign primary, secondary, and tertiary insurance per encounter.
• Ensures patient receives necessary disclosure and privacy information, obtains necessary legal and financial signatures.
• Communicates financial obligations to patients and collects fees at time of service as appropriate.
• Communicates the purpose of and completes all necessary regulatory forms with patient.
• Completes patient's visit by scheduling any necessary follow up appointments to include any specialty or ancillary services as possible.
• Processes multi-channel messages related to patient and/or physician requests regarding: appointments, referrals, prescriptions, and complaints.
• Notifies patient or guarantor of anticipated financial responsibility including copays, deductibles, or coinsurances and collects accordingly.
• Performs cash posting following department guidelines.
• Abides by organizational and HIPAA guidelines, privacy practices, patient confidentiality and patient rights.
• Independently works work queues to ensure timely resolution of all accounts.
• Maintain productivity and quality performance expectations.
• Must maintain high regard for confidentiality.
• Accurately performs medical record maintenance and releases.
• Assists with referrals and pre-certifications, at the time of encounter.
• Properly utilizes and maintains patient recall and reschedule lists.

Position Details: Geisinger cares about not only its patients and members but also about you and your family. We offer a competitive compensation and benefits package to ensure that you and your loved ones can maintain good health, achieve financial stability, and excel both personally and professionally. We believe in creating a diverse and inclusive environment where all employees can be their authentic selves. To learn more: Diversity at Geisinger

Benefits of working at Geisinger:

• 401(k) plan that includes automatic Geisinger contributions
• MyHealth Rewards wellness program to improve your health while earning a financial incentive
• Family-friendly support including adoption and fertility assistance, parental leave pay, military leave pay and a free Care.com membership with discounted backup care for your loved ones
• Employee Assistance Program (EAP): Referrals for childcare, eldercare, & pet care. Access free legal guidance, mental health visits, work-life support, digital self-help tools and more.

Education: High School Diploma or Equivalent (GED) - (Required)

Experience: Minimum of 1 year - Related work experience (Preferred)

Skills: Clerical I, Communication, Customer Service, Office Politics And Confidentiality

OUR PURPOSE & VALUES: Everything we do is about caring for our patients, our members, our students, our Geisinger family and our communities.

• KINDNESS: We strive to treat everyone as we would hope to be treated ourselves.
• EXCELLENCE: We treasure colleagues who humbly strive for excellence.
• LEARNING: We share our knowledge with the best and brightest to better prepare the caregivers for tomorrow.
• INNOVATION: We constantly seek new and better ways to care for our patients, our members, our community, and the nation.
• SAFETY: We provide a safe environment for our patients and members and the Geisinger family.

We offer healthcare benefits for full time and part time positions from day one, including vision, dental and domestic partners. Perhaps just as important, we encourage an atmosphere of collaboration, cooperation and collegiality.

We know that a diverse workforce with unique experiences and backgrounds makes our team stronger. Our patients, members and community come from a wide variety of backgrounds, and it takes a diverse workforce to make better health easier for all. We are proud to be an affirmative action, equal opportunity employer and all qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability or status as a protected veteran.