Patient Access Representative / Patient Services Representative

Torrey Holistics; Los Angeles (CA); On-site; USD 30,000 - 47,000; Full time

Job summary

Torrey Holistics in Los Angeles, CA is seeking a Patient Access Representative to greet patients, verify demographics and insurance, and schedule appointments in CS-Link/Epic. This position supports front-desk operations and effective patient flow.

The ideal candidate will have strong communication skills and experience in outpatient settings, handling payments and registrations with accuracy and care.

Qualifications

• High School Diploma or GED.
• Experience with medical insurance, referral processes, and benefit plans.
• At least 1 year of recent outpatient clinic or medical office experience.
• Ability to read, understand, and respond to detailed oral and written instructions.

Responsibilities

• Serve as the primary point of contact for patients in person and by phone.
• Greet patients, address concerns, and elevate issues when appropriate.
• Check patients in and out, collect co-payments, provide receipts, and reconcile payments.
• Verify patient demographics and insurance information in CS-Link/Epic.
• Schedule appointments and complete patient registration.
• Process and track referrals and insurance authorizations.
• Handle patient and provider correspondence.
• Explain policies, procedures, and available services to patients.
• Maintain and sanitize the workspace according to department guidelines.
• Perform other related duties as assigned.

Skills

Communication skills

Patient service

Insurance verification

Education

High School Diploma or GED

Tools

CS-Link

Epic

Job description

Job Title: Patient Access Representative / Patient Services RepresentativeWork Location: Los Angeles, CA 90048Duration: 13 Weeks / 3 MonthsSchedule: Day Shift – 5x8 HoursHours: 8 hours between 6:00 AM – 6:00 PM

Required Qualifications

• High School Diploma or GED.
• Experience with medical insurance, referral processes, and benefit plans.
• At least 1 year of recent experience in an outpatient clinic or medical office setting.
• Ability to read, understand, and respond to detailed oral and written instructions.

Preferred Qualifications

• 2+ years of recent experience as a Patient Service Representative.
• Experience with CS-Link/Epic.
• Knowledge of medical terminology.

Key Responsibilities

• Serve as the primary point of contact for patients in person and by phone.
• Greet patients, address concerns, and elevate issues when appropriate.
• Check patients in and out, collect co-payments, provide receipts, and reconcile payments.
• Verify patient demographics and insurance information in CS-Link/Epic.
• Schedule appointments and complete patient registration.
• Process and track referrals and insurance authorizations.
• Handle patient and provider correspondence.
• Explain policies, procedures, and available services to patients.
• Maintain and sanitize the workspace according to department guidelines.
• Perform other related duties as assigned.

Ideal Candidate

The ideal candidate will have recent outpatient or medical office experience, strong patient-facing and communication skills, and familiarity with insurance verification, referrals, authorizations, and patient registration. Experience with CS-Link/Epic and medical terminology is highly preferred.