Appointment Coordinator

Shriners Children's; Chicago (IL); On-site; USD 26,000 - 41,000; Full time

Job summary

Shriners Children’s in Chicago seeks an Appointment Coordinator to manage the outpatient clinic schedule and ensure proper EMR registration for patients. The role includes scheduling new and returning patients, sending appointment notices, and maintaining accurate records to support efficient clinic flow.

Qualifications include a High School Diploma or GED, 1 year of Microsoft Office experience, and BLS certification within 30 days of hire.

Qualifications

• High School Diploma or GED.
• 1 year Microsoft Office Applications experience.
• Basic Life Support (BLS); must obtain within 30 days of hire.
• Bilingual English/Spanish preferred.

Responsibilities

• Schedule and maintain outpatient clinic appointments.
• Register patients in the EMR and verify insurance.
• Provide excellent customer service to patients, families, and visitors.
• Orient new patients and families to the clinic.

Skills

Customer service

Scheduling

Attention to detail

EMR knowledge

Bilingual English/Spanish (preferred)

Education

High School Diploma or GED

BLS Certification (within 30 days)

Tools

Microsoft Office

Job description

Company OverviewShriners Children’s is an organization that respects, supports, and values each other. Named as the 2025 best mid-sized employer by Forbes, we are engaged in providing excellence in patient care, embracing multi-disciplinary education, and research with global impact. We foster a learning environment that values evidenced based practice, experience, innovation, and critical thinking. Our compassion, integrity, accountability, and resilience define us as leaders in pediatric specialty care for our children and their families.With 20+ hospitals, outpatient clinics, ambulatory care centers and outreach locations across the globe, we provide excellent care to children up to age 18 regardless of their family’s ability to pay or insurance status. Please click here to learn more about our locations.Job DescriptionThe Appointment Coordinator is responsible for maintaining the master schedule of patient appointments for outpatient clinic visits. This includes scheduling appointments for new and return patients, ensuring the patient is registered in the EMR, sending notifications of upcoming appointments to patients, maintaining the clinic schedule, and orienting new patients and families to the clinic.Key Responsibilities:Registers patient correctly which includes updating addresses, insurance, guardianship and health information.Accurately schedules individual patient appointments.Provides excellence in customer service to all customers, patients, families, Shriners, visitors and other employees.Required Qualifications:High School Diploma/GED1 Year Microsoft Office ApplicationsBasic Life Support (BLS); must obtain within 30 days of hirePreferred Qualifications:1 Year Scheduling, registration and insurance verificationBilingual English/SpanishThe pay range for this position is $19.92 - $29.87.Compensation is determined based on years of relevant experience and departmental equity.