Patient Access Representative

McLaren Health Care; Petoskey (MI); On-site; USD 30,000 - 45,000; Part time

Job summary

McLaren Health Care is looking for a Patient Access Registrar in Petoskey, MI. This role requires ensuring a smooth and timely registration process for patients and involves accurate financial documentation and customer service. Required skills include a high school diploma and 1-year experience in customer service or a healthcare setting. Preferred qualifications include knowledge of EMR systems and medical terminology. The role offers a per diem schedule and variable work times.

Qualifications

• 1-year experience in a customer service role or health care industry is required.
• Working knowledge of electronic medical records (EMR) systems is preferred.
• Knowledge of medical terminology is preferred.

Responsibilities

• Ensure a smooth and timely registration/admission process.
• Accurately perform registration and financial functions via EMR.
• Greet customers with a warm reception.
• Estimate and collect copays and other financial obligations.

Skills

Customer service skills

Professionalism

Financial documentation

Education

High school diploma or equivalent

Tools

Windows

Excel

Word

Outlook

Cerner

EPIC

Job description

Under the direction of the Patient Access Registration Front Line leadership team, the Patient Access Registrar is accountable to ensure a smooth timely registration/admission process.

Essential Functions and Responsibilities

• Accurately and efficiently performs registration and financial functions via Electronic Medical Record (EMR) to include: thorough interviewing techniques, registers patients in appropriate status, following registration guidelines while ensuring the accurate and timely documentation of demographic and financial data; obtains the appropriate forms and scans into the medical record as per department protocol.
• Greet customers promptly with a warm and friendly reception.
• Collects, documents, scans all required demographic and financial information.
• Direct patients to appropriate setting, explaining, and apologizing for any delays.
• Always maintains professionalism and diplomacy, following specific standards as defined in the department professionalism policy.
• Estimates and collects copays, deductibles, and other patient financial obligations.
• Manage all responsibilities within Compliance guidelines as outlined in the Hospital and Department Compliance Plans and in accordance with Meaningful Use requirements. Applies recurring visit processing according to protocol.
• May facilitate use of electronic registration tools where available (Wacom’m, iPads, etc.).
• Performs duties otherwise assigned by Management.

Required

• High school diploma or equivalent required
• 1-year experience in a customer service role or health care industry.

Preferred

• Working knowledge of Windows, Excel, Word, Outlook, Cerner, EPIC or other EMR system, Electronic Eligibility System and various websites for third party payers for verification is preferred
• Medical terminology preferred

Equal Opportunity Employer of Minorities/Females/Disabled/Veterans

Additional Information

• Schedule: Per Diem
• Requisition ID: 26002445
• Daily Work Times: variable
• Hours Per Pay Period: 0
• On Call: Yes
• Weekends: Yes