Patient Access Representative - Outpatient Registration - 40hrs/week

sanford; Bismarck (ND); On-site; USD 22,000 - 32,000; Full time

Job summary

Sanford is seeking a Patient Access Representative to deliver exceptional customer service to patients as the first point of contact in person or by phone. The role aims to create a welcoming, efficient, and accurate patient experience while navigating registration and scheduling tasks.

The position requires accurate data capture, co-pay collection, and coordination with medical staff to meet patient needs. A friendly, professional demeanor and attention to detail are essential.

Qualifications

• High school diploma or equivalent required; post-secondary education is helpful.

Responsibilities

• Greet patients and verify demographics; create, scan, and route documents or electronic forms; collect payments and determine financial responsibility.
• Schedule appointments with nursing team and providers; obtain referrals and pre-authorizations; coordinate interpreter services and check patients in/out.
• Handle multi-line phone; manage recall, waitlists, and switchboard duties; support patient financial assistance and chart coordination.

Skills

Customer service

Telephone handling

Medical terminology

Education

High school diploma or equivalent

Post-secondary education helpful

Job description

Work Shift:

8 Hours - Day Shifts (United States of America)

Scheduled Weekly Hours:

40

Compensation:

Salary Range: $16.25 - $23.00

Union Position:

No

Department Details

If you are looking for a fun and exciting place to work where you can advance your career, Patient Access is for you!

The schedule for this position is 6:00 AM - 2:30 PM (Monday through Friday).

Join our team!

Summary

Join our Sanford Patient Access Family and Grow the Good! As a Patient Access Representative, your primary responsibility will be providing extraordinary customer service to patients with every interaction. With being the first point of contact, you will have the opportunity to provide a positive patient experience by creating a welcoming and safe environment, either on the phone or in the clinic.

Job Description

REGISTRATION

• Greet patients & verifies demographics
• Creating, scanning & routing documents or electronic forms
• Inform patients what the document is & capture signatures on necessary paperwork
• Establishes and assigns financial responsibility and assists with arrangements while adhering to appropriate policies and procedures
• Collects co-payments, pre-payments, and payments on account balances
• May work through the registration work queue to address and resolve registration errors or denied insurance claims

SCHEDULING

• Work with nursing team & providers to coordinate & schedule appointments to meet patient's needs, coordinate provider schedule
• Obtain and coordinate referrals & conduct pre-authorization
• Arrange interpreter services
• Check patients in/out
• Operate multi-line phone
• May resolve work queue issues, manage recall and waitlists, & serve as switchboard operator calling codes and paging providers

ADDITIONAL DUTIES MAY INCLUDE

• Preparation & coordination of charts
• Organize supporting provider documents
• Initiation & collaboration of patient financial assistance
• Track patient visits & health information management on patient accounts
• Compile, distribute, administer, and score assessments
• Coordination of Telemed appointments
• Reminder calls for appointments
• Hospital admission
• Office duties, such as make copies or send faxes

Qualifications

High school diploma or equivalent preferred. Post-secondary education helpful.

One year of work experience, preferably in a medical office setting. Medical terminology helpful; customer service skills essential. Six months' customer service experience desired.

May require BLS for certain locations and/or settings.

Sanford is an EEO/AA Employer M/F/Disability/Vet.

If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-877-949-5678 or send an email to [e-mail].