Patient Access Representative, Float - 40 hrs/week

sanford; Dickinson (ND); On-site; USD 22,000 - 32,000; Full time

Benefits offered by this job

Float differential

Cross-training provided

Job summary

Sanford is seeking a Patient Access Representative to join the team at the Dickinson clinics. The role includes registration, scheduling, and front-desk duties, with responsibilities across multiple departments and sites.

You will greet patients, verify demographics, collect payments, coordinate referrals, and support telehealth and in-clinic visits. A friendly, adaptable, and customer-focused mindset is essential for success in a fast-paced healthcare environment.

Qualifications

• High school diploma or equivalent preferred.
• One year of work experience, preferably in a medical office setting.
• Medical terminology helpful; customer service skills essential.
• May require BLS for certain locations and/or settings.

Responsibilities

• Greet patients and verify demographics.
• Create, scan & route documents or electronic forms.
• Inform patients about documents and capture signatures.
• Establishes and assigns financial responsibility and assists with arrangements while adhering to policies and procedures.
• Collects co-payments, pre-payments, and payments on account balances.
• May work through the registration work queue to address and resolve registration errors or denied insurance claims.
• Work with nursing team & providers to coordinate & schedule appointments to meet patient needs.
• Obtain and coordinate referrals & conduct pre-authorization.
• Arrange interpreter services.
• Check patients in/out.
• Operate multi-line phone.
• May resolve work queue issues, manage recall and waitlists, and paging providers.

Skills

Customer service

Team attitude

Learn quickly

Fast-paced environment

Flexible scheduling

Education

High school diploma or equivalent

Post-secondary education helpful

Job description

Department Details

Join our team in a dynamic float position supporting Sanford West Dickinson Clinic, Sanford East Dickinson Clinic, and Sanford West Dickinson Walk-In Clinic. This role provides coverage where needed and requires flexibility to work in multiple departments.

Work Shift: Varies (United States of America)

Scheduled Weekly Hours: 40

Compensation: Salary Range: $16.25 - $23.00

Union Position: No

What we're looking for:

• Excellent customer service skills


• Positive attitude and team-focused mindset


• Ability to learn quickly and adapt to change


• Comfortable working in a fast-paced environment


• Flexible with varying schedules and department assignments

Schedule:

• Primarily Monday through Friday


• Occasional evening and weekend coverage in the Walk-In Clinic


• Variable shifts based on department needs

Additional Information:

• Comprehensive cross‑training provided


• Float differential offered in addition to base pay

Summary

Join our Sanford Patient Access Family and Grow the Good! As a Patient Access Representative, your primary responsibility will be providing extraordinary customer service to patients with every interaction. With being the first point of contact, you will have the opportunity to provide a positive patient experience by creating a welcoming and safe environment, either on the phone or in the clinic.

Job Description

REGISTRATION

• Greet patients & verifies demographics


• Creating, scanning & routing documents or electronic forms


• Inform patients what the document is & capture signatures on necessary paperwork


• Establishes and assigns financial responsibility and assists with arrangements while adhering to appropriate policies and procedures


• Collects co-payments, pre-payments, and payments on account balances


• May work through the registration work queue to address and resolve registration errors or denied insurance claims

SCHEDULING

• Work with nursing team & providers to coordinate & schedule appointments to meet patient's needs, coordinate provider schedule


• Obtain and coordinate referrals & conduct pre-authorization


• Arrange interpreter services


• Check patients in/out


• Operate multi-line phone


• May resolve work queue issues, manage recall and waitlists, & serve as switchboard operator calling codes and paging providers

ADDITIONAL DUTIES MAY INCLUDE

• Preparation & coordination of charts


• Organize supporting provider documents


• Initiation & collaboration of patient financial assistance


• Track patient visits & health information management on patient accounts


• Compile, distribute, administer, and score assessments


• Coordination of Telemed appointments


• Reminder calls for appointments


• Hospital admission


• Office duties, such as make copies or send faxes

Qualifications

High school diploma or equivalent preferred. Post-secondary education helpful.

One year of work experience, preferably in a medical office setting. Medical terminology helpful; customer service skills essential. Six months' customer service experience desired.

May require BLS for certain locations and/or settings.

Sanford is an EEO/AA Employer M/F/Disability/Vet.

If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-877-949-5678 or send an email to [e-mail].