Patient Access Representative - Wahpeton Clinic - 40hrs/week

sanford; Wahpeton (ND); On-site; USD 22,000 - 32,000; Full time

Job summary

Sanford Wahpeton Clinic is hiring a Patient Access Representative to deliver exceptional service to patients via phone or in person, serving as the first contact to create a welcoming experience.

You will handle registration, scheduling, check-in/out, co-pays, and referrals while supporting a Monday–Friday, day-shift schedule with no weekend work.

Qualifications

• High school diploma or equivalent preferred; post-secondary education helpful.
• One year of work experience, preferably in a medical office setting.
• Medical terminology helpful; customer service skills essential.
• May require BLS for certain locations.

Responsibilities

• Greet patients and verify demographics during registration.
• Create, scan, route documents and capture signatures as needed.
• Explain documents to patients and collect required signatures.
• Establish financial responsibility and assist with payment arrangements.
• Collect co-payments and payments on account balances.
• Manage registration work queue and address billing/insurance issues.
• Coordinate scheduling and referrals with nursing/providers.
• Check patients in/out and operate the multi-line phone.
• Support telemedicine coordination and appointment reminders.
• Prepare and organize patient charts and supporting documents.

Skills

Customer service

Medical terminology

Medical office experience

Attention to detail

Education

High school diploma or equivalent

Job description

Work Shift:

8 Hours - Day Shifts (United States of America)

Scheduled Weekly Hours:

40

Compensation:

Salary Range: $16.25 - $23.00

Union Position:

No

Department Details

Sanford's Wahpeton Clinic is a fast-paced work environment where we strive to put patient care first. Day to day tasks include scheduling, answering phones, checking in patients, and helping staff complete daily tasks.

The schedule for this position is Monday through Friday from 7:30am - 4:30pm or 8:00am - 5:00pm. No scheduled shifts on weekends or recognized holidays.

Summary

Join our Sanford Patient Access Family and Grow the Good! As a Patient Access Representative, your primary responsibility will be providing extraordinary customer service to patients with every interaction. With being the first point of contact, you will have the opportunity to provide a positive patient experience by creating a welcoming and safe environment, either on the phone or in the clinic.

Job Description

REGISTRATION

• Greet patients & verifies demographics
• Creating, scanning & routing documents or electronic forms
• Inform patients what the document is & capture signatures on necessary paperwork
• Establishes and assigns financial responsibility and assists with arrangements while adhering to appropriate policies and procedures
• Collects co-payments, pre-payments, and payments on account balances
• May work through the registration work queue to address and resolve registration errors or denied insurance claims

SCHEDULING

• Work with nursing team & providers to coordinate & schedule appointments to meet patient's needs, coordinate provider schedule
• Obtain and coordinate referrals & conduct pre-authorization
• Arrange interpreter services
• Check patients in/out
• Operate multi-line phone
• May resolve work queue issues, manage recall and waitlists, & serve as switchboard operator calling codes and paging providers

ADDITIONAL DUTIES MAY INCLUDE

• Preparation & coordination of charts
• Organize supporting provider documents
• Initiation & collaboration of patient financial assistance
• Track patient visits & health information management on patient accounts
• Compile, distribute, administer, and score assessments
• Coordination of Telemed appointments
• Reminder calls for appointments
• Hospital admission
• Office duties, such as make copies or send faxes

Qualifications

High school diploma or equivalent preferred. Post-secondary education helpful.

One year of work experience, preferably in a medical office setting. Medical terminology helpful; customer service skills essential. Six months' customer service experience desired.

May require BLS for certain locations and/or settings.

Sanford is an EEO/AA Employer M/F/Disability/Vet.

If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-877-949-5678 or send an email to [e-mail].