Patient Access Representative - Emergency Department - 38.5 hrs/week

sanford; Sioux Falls (SD); On-site; USD 22,000 - 32,000; Full time

Job summary

Sanford is seeking a Patient Access Representative to provide exceptional service to patients as the first point of contact, in the overnight ED setting. This role supports registration, scheduling, and coordination of patient information and access to care from a welcoming, safe environment.

Shifts run 6:30 pm–5 am or 3:30 pm–1 am with every other weekend and holidays required; you will handle demographics, payments, referrals, and telemedicine coordination as part of daily patient access

Qualifications

• High school diploma or equivalent preferred; post-secondary education helpful.
• One year of work experience, preferably in a medical office setting; medical terminology helpful; customer service essential.
• Six months' customer service experience desired; BLS may be required for certain locations/settings.

Responsibilities

• Greet patients and verify demographics.
• Create, scan and route documents or electronic forms.
• Inform patients about documents and capture signatures on necessary paperwork.
• Establish and assign financial responsibility and assist with arrangements per policy.
• Collect co-payments, pre-payments, and payments on account balances.
• May work through registration work queue to address/resolve registration errors or denied claims.
• Coordinate with nursing team and providers to schedule appointments.
• Obtain referrals and conduct pre-authorization; arrange interpreter services.
• Check patients in/out; operate multi-line phone; manage recall/waitlists and paging.

Skills

Customer service

Medical terminology

Front desk skills

Education

High school diploma

Job description

Work Shift:

Night (United States of America)

Scheduled Weekly Hours:

38.5

Compensation:

Salary Range: $16.25 - $23.00

Union Position:

No

Department Details

Join our Patient Access Emergency Department overnight staff. Shifts would include 6:30 pm - 5 am or 3:30 pm - 1 am. Every other weekend and holidays are required.

Summary

Join our Sanford Patient Access Family and Grow the Good! As a Patient Access Representative, your primary responsibility will be providing extraordinary customer service to patients with every interaction. With being the first point of contact, you will have the opportunity to provide a positive patient experience by creating a welcoming and safe environment, either on the phone or in the clinic.

Job Description

REGISTRATION

• Greet patients & verifies demographics
• Creating, scanning & routing documents or electronic forms
• Inform patients what the document is & capture signatures on necessary paperwork
• Establishes and assigns financial responsibility and assists with arrangements while adhering to appropriate policies and procedures
• Collects co-payments, pre-payments, and payments on account balances
• May work through the registration work queue to address and resolve registration errors or denied insurance claims

SCHEDULING

• Work with nursing team & providers to coordinate & schedule appointments to meet patient's needs, coordinate provider schedule
• Obtain and coordinate referrals & conduct pre-authorization
• Arrange interpreter services
• Check patients in/out
• Operate multi-line phone
• May resolve work queue issues, manage recall and waitlists, & serve as switchboard operator calling codes and paging providers

ADDITIONAL DUTIES MAY INCLUDE

• Preparation & coordination of charts
• Organize supporting provider documents
• Initiation & collaboration of patient financial assistance
• Track patient visits & health information management on patient accounts
• Compile, distribute, administer, and score assessments
• Coordination of Telemed appointments
• Reminder calls for appointments
• Hospital admission
• Office duties, such as make copies or send faxes

Qualifications

• High school diploma or equivalent preferred. Post-secondary education helpful.
• One year of work experience, preferably in a medical office setting. Medical terminology helpful; customer service skills essential. Six months' customer service experience desired.
• May require BLS for certain locations and/or settings.

Sanford is an EEO/AA Employer M/F/Disability/Vet.

If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-877-949-5678 or send an email to [e-mail].