Patient Access Representative - Walk-In Clinic - 40hrs/week

sanford; Bismarck (ND); Vor Ort; USD 22.000 - 32.000; Vollzeit

Zusammenfassung

Sanford Health, the largest rural health system in the United States, is seeking a Patient Access Representative to deliver outstanding patient service at our clinics. You will be the first contact for patients, creating a welcoming experience whether on the phone or in person, and you will handle registrations, scheduling, and payments with accuracy and care.

You will work across multiple clinics, coordinate with nursing teams and providers, arrange referrals and telemedicine when needed, and

Qualifikationen

• High school diploma or equivalent preferred; post-secondary education helpful.
• One year of work experience, preferably in a medical office setting; medical terminology helpful.
• Six months' customer service experience desired; BLS may be required for certain locations/settings.

Aufgaben

• Greet patients and verify demographics; create, scan and route documents or electronic forms.
• Inform patients about documents and collect signatures on necessary paperwork; establish financial responsibility and assist with arrangements.
• Collect co-payments, pre-payments, and payments on accounts; address registration errors or denied claims.

Kenntnisse

Customer service

Medical terminology

BLS (Basic Life Support)

Ausbildung

High school diploma or equivalent

Jobbeschreibung

Sanford Health, the largest rural health system in the United States, is dedicated to transforming the health care experience and providing access to world-class health care in America's heartland.

Work Shift: Varies (United States of America)

Scheduled Weekly Hours: 40

Compensation: Salary Range: $16.25 - $23.00

Union Position: No

Department Details: Opportunities to work at Southridge Clinic, State Street Clinic, and Mandan North Walk In Clinic.

Sanford Health's walk in department shifts vary between the hours of 7:30 AM - 8:30 PM on weekdays, 7:30 AM - 5:00 PM on weekends, and 7:30 AM - 2:00 PM on holidays.

Summary

Join our Sanford Patient Access Family and Grow the Good! As a Patient Access Representative, your primary responsibility will be providing extraordinary customer service to patients with every interaction. With being the first point of contact, you will have the opportunity to provide a positive patient experience by creating a welcoming and safe environment, either on the phone or in the clinic.

Job Description

REGISTRATION

• Greet patients & verifies demographics
• Creating, scanning & routing documents or electronic forms
• Inform patients what the document is & capture signatures on necessary paperwork
• Establishes and assigns financial responsibility and assists with arrangements while adhering to appropriate policies and procedures
• Collects co-payments, pre-payments, and payments on account balances
• May work through the registration work queue to address and resolve registration errors or denied insurance claims

SCHEDULING

• Work with nursing team & providers to coordinate & schedule appointments to meet patient's needs, coordinate provider schedule
• Obtain and coordinate referrals & conduct pre-authorization
• Arrange interpreter services
• Check patients in/out
• Operate multi-line phone
• May resolve work queue issues, manage recall and waitlists, & serve as switchboard operator calling codes and paging providers

ADDITIONAL DUTIES MAY INCLUDE

• Preparation & coordination of charts
• Organize supporting provider documents
• Initiation & collaboration of patient financial assistance
• Track patient visits & health information management on patient accounts
• Compile, distribute, administer, and score assessments
• Coordination of Telemed appointments
• Reminder calls for appointments
• Hospital admission
• Office duties, such as make copies or send faxes

Qualifications

• High school diploma or equivalent preferred. Post-secondary education helpful.
• One year of work experience, preferably in a medical office setting. Medical terminology helpful; customer service skills essential. Six months' customer service experience desired.
• May require BLS for certain locations and/or settings.

Sanford is an EEO/AA Employer M/F/Disability/Vet.

If you are an individual with a disability and would like to request an accommodation for help with your online application, please call 1-877-949-5678 or send an email to [e-mail].