Patient Access Representative (Outpatient)

Acadia Healthcare; Gilbert (AZ); On-site; USD 38,000 - 48,000; Full time

Job summary

Acadia Healthcare is seeking an Admissions Registrar to manage patient admissions and registrations at the facility. You will collect required data, communicate with referrals, and coordinate with families to facilitate timely access to care.

The role emphasizes accurate documentation, responsiveness to inquiries, and collaboration with clinical teams to support smooth admission workflows.

Qualifications

• Experience in healthcare admissions preferred.
• Proficient in gathering demographic and clinical data.
• Strong communication and teamwork skills.

Responsibilities

• Review prospective admissions against approved criteria and procedures.
• Initiate contact to gather required clinical and demographic data.
• Respond promptly to inquiry calls and schedule assessments.
• Conduct pre-admission assessments and assist patients and families.
• Coordinate with referral sources and arrange transportation when needed.
• Maintain all documentation involved with the admissions process.

Skills

Healthcare admissions

Data gathering

Customer service

Communication

Education

High school diploma or equivalent

College degree preferred

Job description

Purpose Statement Primarily responsible for the admission and/or registration of patients into the facility and maintaining communication between the organization and the patient referrals and family.

Essential Functions

• Review prospective admissions against approved admission criteria, policies and procedures.
• Initiate contact to gather required clinical and demographic data from patient and other sources.
• Respond promptly to inquiry calls.
• Schedule assessments.
• Conduct pre-admission assessments.
• Assist prospective patients and significant others in seeking treatment.
• Refer inquiries to other agencies and community resources when not appropriate for facility assistance or admission.
• Coordinate with referral sources.
• Coordinate transportation arrangements for patients.
• Responsible for maintaining all the documentation involved with the admissions process.

Other Functions

• Perform other functions and tasks as assigned.

Education/Experience/Skill Requirements

• High school diploma or equivalent required with college degree preferred.
• One year experience in healthcare admissions, preferably in the mental health or substance abuse field.

Licenses/Designations/Certifications

• Certified Addictions Counselor (CAC); Certified Chemical Dependency Counselor (CCDC) or Certified Employee Assistance Program (CEAP) certification preferred.
• CPR and de-escalation/restraint certification required (training available upon hire and offered by facility).
• First aid may be required based on state or facility.