Patient Access Representative (Outpatient)

Harboroaks; Gilbert (AZ); On-site; USD 35,000 - 50,000; Full time

Job summary

Harboroaks in Gilbert, Arizona, is seeking an Admissions Coordinator to manage patient admissions and maintain communication with referrals and families. Candidates must have at least one year of experience in healthcare admissions, particularly in mental health or substance abuse, alongside relevant certifications like CPR and de-escalation training.

The role includes reviewing admission criteria, gathering data, scheduling assessments, and coordinating transportation for patients. Join our team to contribute to patient care and facilitate treatment access.

Qualifications

• One year of experience in healthcare admissions, preferably in mental health or substance abuse.
• Certified Addictions Counselor (CAC) or similar certification preferred.

Responsibilities

• Review admissions against criteria and policies.
• Gather clinical and demographic data from patients.
• Coordinate transportation arrangements for patients.

Skills

Healthcare admissions

Communication

Patient assessment

Education

High school diploma or equivalent

College degree preferred

Job description

Overview

Purpose Statement:

Primarily responsible for the admission and/or registration of patients into the facility and maintaining communication between the organization and the patient referrals and family.

Responsibilities

ESSENTIAL FUNCTIONS:

• Review prospective admissions against approved admission criteria, policies and procedures.
• Initiate contact to gather required clinical and demographic data from patient and other sources.
• Respond promptly to inquiry calls.
• Schedule assessments.
• Conduct pre-admission assessments.
• Assist prospective patients and significant others in seeking treatment.
• Refer inquiries to other agencies and community resources when not appropriate for facility assistance or admission.
• Coordinate with referral sources.
• Coordinate transportation arrangements for patients.
• Responsible for maintaining all the documentation involved with the admissions process.

OTHER FUNCTIONS:

• Perform other functions and tasks as assigned.

Qualifications

Education/Experience/Skill Requirements:

• High school diploma or equivalent required with college degree preferred.
• One year experience in healthcare admissions, preferably in the mental health or substance abuse field.

Licenses/Designations/Certifications:

• Certified Addictions Counselor (CAC); Certified Chemical Dependency Counselor (CCDC) or Certified Employee Assistance Program (CEAP) certification preferred.
• CPR and de-escalation/restraint certification required (training available upon hire and offered by facility).
• First aid may be required based on state or facility.