Patient Access & Scheduling Specialist

Scottish Rite for Children; San Francisco (CA); On-site; USD 36,000 - 48,000; Full time

Job summary

Scottish Rite for Children is seeking a Patient Access Representative to join our Frisco Ambulatory Surgical Center team. The role involves handling a high volume of calls, scheduling and updating patient appointments, verifying insurance, and coordinating with multiple departments to ensure smooth patient flow.

The successful candidate will have a high school diploma (or equivalent) and prefer 2 years of medical office experience, especially in appointment scheduling and insurance procedures.

Qualifications

• High School education or equivalent.
• Preferred 2 years working in a medical office setting.
• Preferred experience in medical appointment scheduling.
• Preferred experience with insurance procedures.

Responsibilities

• Manages a high volume of incoming and outgoing telephone calls
• Responsible for completing assigned workqueues
• Accurately schedule and re-schedule patient appointments in a timely manner
• Effectively communicate and coordinate patient appointments with downstream departments
• Contacts families to verify information, insurance coverage, explain benefit eligibility, and refer families to financial counselors
• Accurately pre-register specific data elements prior to the scheduled date of service
• Perform all aspects of insurance verifications
• Add insurance coverage and update the billing system to reflect the insurance status
• Obtain authorizations and pre-certifications as required for all procedures and coordinate with clinical staff
• Correspondence from Insurance companies is sent to HIM for scanning
• Provide clerical and administrative support as required
• Create reports for tracking and trending
• Alter provider schedule template in EMR
• Assist with departmental coverage as requested

Skills

Appointment scheduling

Phone etiquette

Customer service

Data entry

Education

High School diploma

Job description

Scottish Rite for Children is seeking a Patient Access Representative to join our Frisco Ambulatory Surgical Center team. The role involves handling a high volume of calls, scheduling and updating patient appointments, verifying insurance, and coordinating with multiple departments to ensure smooth patient flow.

The successful candidate will have a high school diploma (or equivalent) and prefer 2 years of medical office experience, especially in appointment scheduling and insurance procedures.