Patient Access Representative - Offsite Outpatient

Stony Brook Medicine; Stony Brook (NY); On-site; USD 50,000 - 55,000; Full time

Job summary

Stony Brook Medicine is seeking a TH Instructional Support Assistant to join the Patient Access team in Stony Brook, NY. The role supports registration, financial screening and verification, and patient throughput within the Revenue Cycle, Compliance, and Patient Experience units.

The position requires an Associate's Degree with relevant experience or equivalent, strong communication skills, and the ability to work under pressure.

Qualifications

• Associate's Degree with one-year working experience in customer service, public health, medical practice, or hospital revenue cycle role.
• Demonstrated excellence in verbal and written communication, computing and multi-tasking skills.
• Experience speaking with customers and handling stress in patient-facing environments.

Responsibilities

• Register patients and collect necessary demographic and insurance information.
• Explain financial responsibilities and assist with Medicaid or financial aid eligibility.
• Collect co-pays and verify insurance and referrals for services.
• Maintain accurate documentation in the EMR and registration systems.
• Coordinate with care teams to ensure smooth patient throughput.

Skills

Communication

Customer service

Multitasking

Stress management

Education

Associate's Degree with one-year working experience in customer service, public health, medical practice, or hospital revenue cycle role

Tools

EMR systems

Registration/Financial IT systems

Job description

Position Summary

At Stony Brook Medicine, our

At Stony Brook Medicine, our Patient Access Representatives are responsible for completing varied, diverse and specialized duties to support the Revenue Cycle, Compliance and Patient Experience by accurately and efficiently completing tasks in areas of Registration, Financial Screening and Verification, and patient throughput. Qualified candidates will demonstrate excellent communication and interpersonal skills, knowledge and understanding of patient care and effectively respond to changing patient needs by making decisions based on ethical principles and adhering to our high standard of excellence.

Duties of a Patient Access Offsite Hospital Outpatient Representative may include the following, but are not limited to:

• Efficiently arrives a high volume of appointments for multiple service types in various outpatient or ambulatory settings. Obtains and secures appropriate documents necessary to support proper patient identification and insurance coverage (i.e. copies of photo ID and insurance cards, etc.).
• Ability to work collaboratively in a multi-disciplinary environment.
• Ensures that compliance standards are met, including securing general consents and regulatory signatures from patients or designee, essential for treatment and payment. Shares provision of patient rights and notices, as appropriate. Documents accordingly in registration and EMR system.
• Conducts a thorough data assessment of information documented at pre-registration to ensure all demographic and financial clearance fields are completed and verified to ensure a complete registration and “clean” bill. Verifies proper referrals/authorizations are in place for anticipated services.
• Provides financial guidance and excellence in Financial Care to patients and their representatives by providing information about their health care insurance coverage and cost share responsibilities. Provides self-pay patients with information on qualifications for Medicaid or financial assistance. Engages financial counselors, as appropriate.
• Collects required POS payments (co-payments, deposits and/or deductibles) at time of arrival.
• Utilizing various work lists, monitors and ensures registration workflow and financial clearance process is complete within prescribed time frames.
• Demonstrates a positive organizational attitude and commitment to patient experience. Maintains respectful and compassionate demeanor and provides high-quality patient centered care.
• The selected candidate will be required to work some holidays and will be scheduled to work every other weekend. The schedule/pass days are subject to change.

Qualifications

Required:

• Associate's Degree with one-year working experience in customer service, public health, medical practice, or hospital revenue cycle role, Or in lieu of degree, two years of demonstrated experience in a hospital ambulatory or specialty medical practice, front-end revenue cycle or other related industry requiring skills that demonstrate experience in access services, insurance reimbursement or payment collection.
• Demonstrated excellence in verbal and written communication, computing and multi-tasking skills.
• Candidate must demonstrate experience and expertise in speaking with customers and can work well with persons who are under stress (such as sick patients and their distressed family members).

Preferred:

• Bilingual in English and Spanish.
• Billing, Accounts Receivable or Customer Service, Call Center experience.
• Familiarity with medical insurance benefits, demonstrated through experience with EMR computerized registration Financial, IT systems.
• Knowledge of medical terminology.
• Previous experience as a Patient Access Representative at a Medical Center is preferred.

Please Note:

Verification of degree (e.g., diploma or official transcript) is required for this role. Upload of documentation must be included with your application for consideration.

Special Notes:

Resume/CV should be included with the online application.

Posting Overview:

This position will remain posted until filled or for a maximum of 90 days. An initial review of all applicants will occur two weeks from the posting date. Candidates are advised on the application that for full consideration, applications must be received before the initial review date (which is within two weeks of the posting date). If within the initial review no candidate was selected to fill the position posted, additional applications will be considered for the posted position; however, the posting will close once a finalist is identified, and at minimal, two weeks after the initial posting date. Please note, that if no candidate were identified and hired within 90 days from initial posting, the posting would close for review, and possibly reposted at a later date.

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• Stony Brook Medicine is a smoke free environment. Smoking is strictly prohibited anywhere on campus, including parking lots and outdoor areas on the premises.
• All Hospital positions may be subject to changes in pass days and shifts as necessary.
• This position may require the wearing of respiratory protection, which may prohibit the wearing of facial hair.
• This function/position may be designated as “essential.” This means that when the Hospital is faced with an institutional emergency, employees in such positions may be required to remain at their work location or to report to work to protect, recover, and continue operations at Stony Brook Medicine, Stony Brook University Hospital and related facilities.

Prior to start date, the selected candidate must meet the following requirements:

• Successfully complete pre-employment physical examination and obtain medical clearance from Stony Brook Medicine's Employee Health Services*
• Complete electronic reference check with a minimum of three (3) professional references.
• Successfully complete a 4 panel drug screen*
• Meet Regulatory Requirements for pre employment screenings.
• Provide a copy of any required New York State license(s)/certificate(s).

• The hiring department will be responsible for any fee incurred for examination.

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Stony Brook University is committed to excellence in diversity and the creation of an inclusive learning, and working environment. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, familial status, sexual orientation, gender identity or expression, age, disability, genetic information, veteran status and all other protected classes under federal or state laws.

If you need a disability-related accommodation, please call the University Office of Equity and Access at [phone].

In accordance with the Title II Crime Awareness and Security Act a copy of our crime statistics can be viewed here.

Visit our WHY WORK HERE page to learn about the total rewards we offer.

Stony Brook University Hospital, consistent with our shared core values and our intent to achieve excellence, remains dedicated to supporting healthier and more resilient communities, both locally and globally.

Anticipated Pay Range:

The salary range (or hiring range) for this position is $50,122 - $55,338 / year.

The above salary range represents SBUH’s good faith and reasonable estimate of the range of possible compensation at the time of posting. The specific salary offer will be based on the candidate’s validated years of comparable experience. Any efforts to inflate or misrepresent experience are grounds for disqualification from the application process or termination of employment if hired.

Some positions offer annual supplemental pay such as:

• Location pay for UUP full-time positions ($4,000).

Your total compensation goes beyond the number in your paycheck. SBUH provides generous leave, health plans, and a state pension that add to your bottom line.

Official Job Title

TH Instructional Support Assistant

Primary Location

US-NY-Stony Brook

Schedule

Full-time

Posting Start Date

Sep 11, 2026

Posting End Date

Oct 11, 2026, 11:59:00 PM

Salary Grade

SL1