Patient Access Team Lead, Hospital Outpatient & Admitting

Stony Brook Medicine; Stony Brook (NY); On-site; USD 54,000 - 66,000; Full time

Benefits offered by this job

Location pay

Job summary

Stony Brook Medicine seeks an Official Job Title TH Instructional Support Associate to join the Patient Access Services team in a full-time role at US-NY-Stony Brook. The position supports registration, insurance verification and financial screening processes and promotes compliant, efficient patient throughput in ambulatory settings.

The role requires an Associate's degree or equivalent experience, strong communication skills, and a focus on patient confidentiality.

Qualifications

• Associate's degree required; or three years in patient access or related revenue-cycle role.
• Demonstrated leadership, communication, and multitasking abilities.
• Ability to work with distressed patients and families in a professional manner.

Responsibilities

• Serve as registration lead in Hospital Outpatient/Admitting Office workflows and guide staff.
• Monitor staff work to ensure timely registrations, insurance verification and copayment collection.
• Support ambulatory throughput including surgery and same-day admissions.

Skills

Leadership qualities

Verbal & written communication

Customer service

Multitasking

Education

Associate's degree in patient access services or medical/hospital registration

Tools

EMR systems

Registration software

Financial/IT systems

Job description

Position SummaryAt Stony Brook Medicine, our

Position SummaryAt Stony Brook Medicine, our Patient Access Services team is responsible for completing varied, diverse and specialized duties to support the Revenue Cycle, Compliance and Patient Experience by accurately and efficiently completing tasks in areas of Registration, Financial Screening and Verification, and patient throughput. Qualified candidates will demonstrate excellent communication skills, interpersonal skills, knowledge and understanding of patient care and effectively respond to changing patient needs by making decisions based on ethical principles and adhering to our high standard of excellence. The Patient Access Team Lead is responsible for assisting the Supervisor in the Hospital Outpatient & Admitting Office. Supports efficient patient arrival processes and ensures staff courteously and professionally obtain accurate and complete demographic and financial information in person or remotely following established processes. Ensures appropriate consents and regulatory signatures are secured from patients or designee, essential for treatment and payment. The Lead adheres to strict rules of confidentiality, department, and organizational policies and procedures. Duties of a Patient Access Lead may include the following, but are not limited to:

• Serves as the registration super user in Hospital Outpatient/Admitting Office workflows and processes. Supports and guides staff in matters of registration protocols, policy and procedures and patient experience.
• Assists Supervisor in monitoring and coordinating staff work efforts to ensure patient registrations, insurance verification, and copayment collection are completed in a timely manner. Assists with “on the job training” as appropriate.
• Assists Supervisor in activities to ensure excellence in throughput for ambulatory patients. This will include ambulatory surgery, same day admissions, and hospital outpatient procedures.
• Responsible for ensuring correct coding of patient types, medical services, and verification of authorizations to support clean billing and revenue cycle goals.
• Completes patient registrations. Verifies coverage eligibility and determines patient cost share (co-pay) using electronic systems and other means, taking payments at point of service.
• Provides financial guidance and excellence in Financial Care to patients and their representatives, presenting information about their benefit coverage and cost share responsibilities. Provides information on financial assistance services to self-pay patients, collecting required deposits when appropriate.
• Determines eligibility and patient cost share (co-pay / deposit etc.) using electronic systems and other means, taking payments at point of service.
• Ensures that compliance regulations are met (presenting and securing consents and regulatory signatures from patients or designee, essential for treatment and payment, as per procedure).
• Maintains and requires appropriate documents as necessary (i.e. copies of photo ID and insurance documents etc. Witnesses general consents, agreements, and acknowledgements.
• Appropriately relays issues identified as needing higher level intervention to supervisory attention.
• Works in collaboration with a supervisor on leadership shift coverage.
• Assists with other registration tasks as assigned.

The selected candidate will be required to work weekends and holidays. Pass days for this position will fall on weekdays.

Essential Position: This function/position has been designated as “essential.” This means that when the Hospital is faced with an institutional emergency (staff shortages, increased census, inclement weather, and/or other emergencies), employees in such positions may be required to remain at their work location or to report to work to protect, recover, and continue operations at Stony Brook Medicine, Stony Brook University Hospital and related facilities.

Qualifications Required Qualifications:

• Associate's degree with one year working experience in patient access services, medical or hospital registration.

Or in lieu of degree, at least three years of demonstrated experience in patient access or related patient-facing/customer service healthcare revenue cycle role.

• Candidate must exhibit leadership qualities demonstrated by excellence in verbal and written communication, computing and multi-tasking skills.
• Candidate must demonstrate experience and expertise in speaking with customers and can work well with persons who are under stress (such as sick patients and their distressed family members).

Preferred Qualifications:

• Knowledge of medical terminology.
• Dispatching, billing/accounts receivable experience.
• Familiarity with medical insurance benefits, demonstrated experience in EMR computerized registration / financial / IT systems.
• Shift lead experience in hospital patient access or patient throughput highly preferred.

In accordance with the New York State Department of Health (DOH) order that all hospitals and nursing homes “continuously require all personnel to be fully vaccinated against COVID-19,” Candidates who are not already vaccinated must obtain the first dose of the vaccine within three (3) calendar days of acceptance of conditional job offer and must obtain any subsequent doses in accordance with the vaccine protocol. The order also includes those who may be affiliated with or interact with employees of a hospital or nursing home. The order allows for limited medical exemptions with reasonable accommodations, consistent with applicable law.

Stony Brook University is committed to excellence in diversity and the creation of an inclusive learning, and working environment. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, familial status, sexual orientation, gender identity or expression, age, disability, genetic information, veteran status and all other protected classes under federal or state laws.

If you need a disability-related accommodation, please call the University Office of Equity and Access at [phone].

In accordance with the Title II Crime Awareness and Security Act a copy of our crime statistics can be viewed here.

Visit our WHY WORK HERE page to learn about the total rewards we offer.

Stony Brook University Hospital, consistent with our shared core values and our intent to achieve excellence, remains dedicated to supporting healthier and more resilient communities, both locally and globally.

Anticipated Pay Range: The salary range (or hiring range) for this position is $54,053 - $65,891 / year. The above salary range represents SBUH’s good faith and reasonable estimate of the range of possible compensation at the time of posting. The specific salary offer will be based on the candidate’s validated years of comparable experience. Any efforts to inflate or misrepresent experience are grounds for disqualification from the application process or termination of employment if hired. Some positions offer annual supplemental pay such as:

• Location pay for UUP full-time positions ($4,000).

Your total compensation goes beyond the number in your paycheck. SBUH provides generous leave, health plans, and a state pension that add to your bottom line.

Official Job TitleTH Instructional Support Associate

Job Field

Other

Primary LocationUS-NY-Stony Brook

ScheduleFull-time

Posting Start DateSep 11, 2026

Posting End DateOct 11, 2026, 11:59:00 PM

Salary GradeSL2