Patient Access Representative, Inpatient Follow Up (Days 12p-8p)

Stony Brook University; Stony Brook (NY); On-site; USD 50,000 - 55,000; Full time

Job summary

Stony Brook University in New York seeks a Patient Access Representative for Inpatient Follow Up (Days 12p-8p). The role handles inpatient registrations, insurance verification, securing regulatory signatures and collecting bedside payments, contributing to revenue cycle and patient experience.

Strong communication, multitasking, and PC skills are required; bilingual in English/Spanish is a plus. Prior patient access or hospital experience is preferred.

Qualifications

• Associate's Degree with one year working experience in healthcare, hospitality or related industry, or two years of patient-facing healthcare experience.
• Excellence in verbal and written communication, computing and multi-tasking skills.
• Experience speaking with customers and ability to work under stress.
• Strong PC experience and Microsoft Office (Excel, PowerPoint, Word).
• Ability to work with multidisciplinary teams.
• Must work some holidays; pass days are variable.

Responsibilities

• Completes inpatient registration at bedside with required demographic, regulatory information and signatures.
• Reviews registrations for completeness and assist in other registration areas.
• Ensures compliance regulations and secures consents/regulatory signatures.
• Provides information on financial care counseling resources for self-pay patients.
• Assists in audits of regulatory documents and signatures.
• Move workstation on wheels through patient rooms within registration areas.

Skills

Communication

MS Office

Multitasking

Bilingual

Education

Associate's Degree or 2 years healthcare/patient-facing experience

Tools

EMR systems

Registration IT systems

Job description

Patient Access Representative, Inpatient Follow Up (Days 12p-8p) (2602872)

At Stony Brook Medicine, ourPatient Access Representatives are responsible for completing varied, diverse and specialized duties to support the Revenue Cycle, Compliance and Patient Experience by accurately and efficiently completing tasks in areas of Registration, Financial Screening and Verification, and patient throughput.

Qualified candidates will demonstrate excellent communication skills, interpersonal skills, knowledge and understanding of patient care and effectively respond to changing patient needs by making decisions based on ethical principles and adhering to our high standard of excellence.

The Patient Access Representative assigned to Inpatient Follow Up is a key member of the Patient Access Services team, responsible for completing inpatient registrations, insurance verification, securing regulatory signatures and collecting inpatient point of service payments at the bedside. Professionally interacts with all hospital and clinical staff.Promotes a positive experience in all patient encounters.

Duties of a Patient Access Inpatient Representative may include the following, but are not limited to:

• Completes patient registration at inpatient bedside, including required demographic, regulatory information and signatures, and confirming insurance eligibility.
• Reviews registrations for completeness and correctness and supports registration areas when needed.
• Ensures that compliance regulations are met (including securing consents and regulatory signatures from patients or designee).
• Provides information on financial care counseling resources for self-pay patients.
• Assists in audits of regulatory documents / signatures.
• Must be able to maneuver a workstation on wheels through patients’ rooms within the designated registration areas, such as the emergency department and/or inpatient units.

Qualifications

Required

Associate's Degree with one year working experience in healthcare, hospitality or related industry.
Or in lieu of degree of an Associate's degree, two years of demonstrated excellence working in a patient facing role in health care, such as medical office.

Excellence in verbal and written communication, computing and multi-tasking skills.

Candidate must demonstrate experience and expertise in speaking with customers and can work well with persons who are under stress (such as sick patients and distressed family members).

Strong PC experience and Microsoft Office; Excel, PowerPoint, and Word skills required.

Ability to work with multidisciplinary teams.

The selected candidate will be required to work some holidays. Pass days are variable and weekend availability is required.

Preferred

Bilingual in English and Spanish.

Billing Experience, Accounts Receivable, Hospital Patient Access, Registration experience.

Skill experience in insurance reimbursement.

Familiarity with Medical insurance benefits, demonstrated through experience with EMR computerized registration / Financial / IT systems. Knowledge of medical terminology.

Previous experience as a Patient Access Representative at a Medical Center is preferred.

• Stony Brook Medicine is a smoke free environment. Smoking is strictly prohibited anywhere on campus, including parking lots and outdoor areas on the premises.
• All Hospital positions may be subject to changes in pass days and shifts as necessary.
• This position may require the wearing of respiratory protection, which may prohibit the wearing of facial hair.
• This function/position may be designated as 'essential'. This means that when the Hospital is faced with an institutional emergency, employees in such positions may be required to remain at their work location or to report to work to protect, recover, and continue operations at Stony Brook Medicine, Stony Brook University Hospital and related facilities.

Prior to start date, the selected candidate must meet the following requirements:

• Successfully complete pre-employment physical examination and obtain medical clearance from Stony Brook Medicine's Employee Health Services*
• Complete electronic reference check with a minimum of three (3) professional references.
• Successfully complete a 4panel drug screen*
• Meet Regulatory Requirements for pre employment screenings.
• Provide a copy of any required New York State license(s)/certificate(s).

Failure to comply with any of the above requirements could result in a delayed start date and/or revocation of the employment offer.

*The hiring department will be responsible for any fee incurred for examination

Stony Brook University is committed to excellence in diversity and the creation of an inclusive learning, and working environment. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, pregnancy, familial status, sexual orientation, gender identity or expression, age, disability, genetic information, veteran status and all other protected classes under federal or state laws.

If you need a disability-related accommodation, please call the University Office of Equity and Access at [phone].

In accordance with the Title II Crime Awareness and Security Actacopy of our crime statistics can be viewed here.

Anticipated Pay Range

The salary range (or hiring range) for this position is $50,122 - $55,338 / year.

The above salary range represents SBUH’s good faith and reasonable estimate of the range of possible compensation at the time of posting. The specific salary offer will be based on the candidate’s validated years of comparable experience. Any efforts to inflate or misrepresent experience are grounds for disqualification from the application process or termination of employment if hired.

Some positions offer annual supplemental pay such as:

Location pay for UUP for full-time positions ($4,000).
Your total compensation goes beyond the number in your paycheck. SBUH provides generous leave, health plans, and a state pension that add to your bottom line.

Job Number

2602872

Job Field

Administrative & Professional (non-Clinical)

Primary Location

Department/Hiring Area : Patient Access Services

Schedule

Full-time

Shift

Day Shift

Shift Hours

12p-8p

Pass Days

Variable

Posting Start Date

Sep 1, 2026

Posting End Date

Oct 2, 2026, 3:59:00 AM

Salary

$50,122 - $55,338 / year

Salary Grade

SL1