Patient Access Representative (Nights) - Emergency Registration

Oklahoma State University Medical Center; Tulsa (OK); On-site; USD 30,000 - 42,000; Full time

Job summary

Oklahoma State University Medical Center is seeking an Emergency Room Registration Representative to guide patients and visitors, verify eligibility, and finalize registrations. The role includes collecting patient liability, recording accurate demographics, and handling incoming calls while upholding confidentiality.

Ideal candidates will have a high school diploma and experience with insurance terms and billing processes, plus proficiency with Microsoft Office and insurance/billing software.

Qualifications

• High School Diploma or equivalent required.
• Experience in insurance verification, patient access, or healthcare-related field preferred.
• Knowledge of insurance terminology, plans, and billing processes expected.
• Strong attention to detail and organizational skills required.
• Excellent communication and interpersonal skills, both written and verbal.

Responsibilities

• Direct patients and visitors to appropriate locations and assist with questions.
• Enter information to complete the registration process and collect required signatures.
• Collect applicable patient liability and verify insurance information.
• Answer incoming calls and provide clear, concise information to callers.
• Maintain patient confidentiality and comply with privacy and regulatory standards.

Skills

Attention to detail

Customer service

Multitasking

Communication skills

Data entry

Education

High School Diploma

Tools

Microsoft Office Suite

Insurance verification software

Billing software

Epic (EMR)

Job description

The Emergency Room Registration Representative is accountable for directing patients and visitors, obtaining benefits, eligibility, and authorizations for treatment. The representative will be responsible for entering information to complete the registration, including obtaining signatures and collecting applicable patient liability on accounts, as well as answering incoming calls. Excellent customer service skills are a must. Representatives must have the ability to properly collect, enter, and/or accurately update financial and demographic information into a computer; maintain patient confidentiality; provide clear and concise information to those who request it; be able to handle multiple tasks at one time; and be detail-oriented. The position tends to be fast-paced at times, and you will be required to perform other job duties as assigned.

• High School Diploma or equivalent (required).
• Previous experience in insurance verification, patient access, or a healthcare-related field
• Knowledge of insurance terminology, plans, and billing processes.
• Strong attention to detail and organizational skills.
• Excellent communication and interpersonal skills, both written and verbal.
• Ability to manage multiple tasks and work in a fast-paced environment.
• Proficient with Microsoft Office Suite and experience with insurance verification or billing software.
• Ability to maintain confidentiality and adhere to privacy and regulatory standards.
• Epic experience is a plus.