Emergency Room Patient Access Representative - NIGHTS

HiredFirst; Claremore (OK); On-site; USD 30,000 - 40,000; Full time

Job summary

A healthcare staffing agency is seeking an Emergency Room Patient Access Representative in Claremore, Oklahoma. The role involves assisting patients in emergency situations, facilitating check-ins, verifying insurance, and maintaining patient records. Candidates should have a high school diploma and the ability to handle distressful situations with empathy and efficiency. This is a full-time contract position.

Qualifications

• Demonstrate ability to focus in emergency situations.
• Familiarity with medical software and EHR systems is essential.
• Ensure HIPAA compliance during information handling.

Responsibilities

• Assist in emergency situations with calm and efficiency.
• Facilitate patient check-in and registration efficiently.
• Verify insurance information and eligibility promptly.
• Coordinate with medical staff for patient admission processes.

Skills

Empathy

Organization

Detail-Oriented

Communication

Technical skills with medical software

Education

High school diploma or GED

Job description

The Opportunity

Emergency Room Patient Access Representative

HiredFirst

Contract, Full-time

Responsibilities

• Assist in emergency situations with calm and efficiency.
• Facilitate patient check-in and registration efficiently.
• Verify insurance information and eligibility promptly.
• Coordinate with medical staff for patient admission processes.
• Maintain accurate patient records and documentation.
• Handle patient inquiries and provide information courteously.
• Monitor and report on patient access metrics regularly.
• Ensure compliance with hospital policies and procedures.
• Utilize technology to streamline patient access operations.

Experience/Qualifications

• Demonstrate ability to focus in emergency situations.
• Facilitate patient check-in and registration processes.
• Prepare and maintain admission/discharge paperwork; ensure HIPAA compliance.
• Promptly verify insurance information and eligibility.
• Maintain accurate and up-to-date patient records.
• Handle calls, billing inquiries, and maintain organized patient records.
• Handle patient inquiries courteously and provide accurate information.
• Manage follow-ups and referrals; optimize calendar to minimize wait times.
• Collaborate with team to enhance patient access processes.

Required Skills

• Education: High school diploma or GED (clerical/administrative experience preferred)
• Interpersonal: Empathy and patience to assist distressed patients
• Organization: Accuracy in managing records, schedules, and billing
• Technical: Familiarity with medical software and EHR systems
• Detail-Oriented: Ensure accuracy and regulatory compliance