Patient Access Representative II

Endeavor Health; Evanston (IL); On-site; USD 28,000 - 39,000; Full time

Benefits offered by this job

Premium pay

Career growth

Medical, Dental, Vision

Tuition Reimbursement

Free Parking

Wellness Program

Health Savings Account options

Retirement Plan

Paid Time Off

Community Involvement Opportunities

Job summary

Endeavor Health in Evanston, IL is seeking a Patient Access Representative II to join our hospital access team. This full-time (32 hours) role handles patient registrations, appointment scheduling and insurance verification to ensure smooth patient experiences.

You will act as a resource for patients and staff, assist with financial counseling, maintain accurate records, and comply with regulatory requirements while delivering friendly, efficient service across shifts including weekends and

Qualifications

• High school diploma or equivalent required; college degree preferred.
• One year of customer service experience in healthcare or health insurance is required.
• Basic knowledge of medical terminology and insurance industry terminology is preferred.

Responsibilities

• Process patient registrations and scheduling.
• Verify insurance coverage and eligibility.
• Maintain accurate electronic medical records and assist in financial counseling as needed.

Skills

Customer service

Healthcare knowledge

Insurance terminology

Education

High school diploma or equivalent

College degree preferred

Job description

Hourly Pay Range $19.89 - $28.84 - The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors.

Hourly Pay Range $19.89 - $28.84 - The hourly pay rate offered is determined by a candidate's expertise and years of experience, among other factors.

Patient Access Representative II Position Highlights

• Position: Patient Access Representative II
• Location: Evanston, IL
• Full-Time (32 hours)
• Hours: Sunday- Saturday 11p-730a, every other weekend, rotating holidays
• Required Travel: no

Job Summary The Patient Access Representative II is responsible for efficiently and accurately processing patient registrations, scheduling appointments, and verifying insurance coverage. This role plays a critical part in optimizing the patient experience and supporting the hospital's commitment to high-quality healthcare services.

What You Will Do

• Act as an internal/external resource for all customer groups by providing access to healthcare services in accordance with established policies
• Identify payment sources for all services provided; assist in collecting payments, and triage patients or their representatives for financial counseling
• Maintain accurate electronic medical records and abide by all internal and governmental/regulatory compliance expectations

What You Will Need

• Education: Education: High school diploma or equivalent required; college degree preferred
• Certification: N/A
• Experience: Experience: One-year customer service experience in a healthcare or health insurance related field required
• Unique or Preferred Skills: Basic knowledge of medical terminology and insurance industry terminology preferred

Benefits (For Full Time Or Part Time Positions)

• Premium pay for eligible employees
• Career Pathways to Promote Professional Growth and Development
• Various Medical, Dental, Pet and Vision options
• Tuition Reimbursement
• Free Parking
• Wellness Program Savings Plan
• Health Savings Account Options
• Retirement Options with Company Match
• Paid Time Off and Holiday Pay
• Community Involvement Opportunities

Endeavor Health is a fully integrated healthcare delivery system committed to providing access to quality, vibrant, community-connected care, serving an area of more than 4.2 million residents across six northeast Illinois counties. Our more than 25,000 team members and more than 6,000 physicians aim to deliver transformative patient experiences and expert care close to home across more than 300 ambulatory locations and eight acute care hospitals - Edward (Naperville), Elmhurst, Evanston, Glenbrook (Glenview), Highland Park, Northwest Community (Arlington Heights) Skokie and Swedish (Chicago) - all recognized as Magnet hospitals for nursing excellence. For more information, visit www.endeavorhealth.org.

When you work for Endeavor Health, you will be part of an organization that encourages its employees to achieve career goals and maximize their professional potential.

Please explore our website (www.endeavorhealth.org) to better understand how Endeavor Health delivers on its missioan to "help everyone in our communities be their best".

Endeavor Health is committed to working with and providing reasonable accommodation to individuals with disabilities. Please refer to the main career page for more information.

At Endeavor Health, we are united by a shared commitment to working together to create a culture of connection and belonging- each of us bringing different skills and experiences as we deliver safe, seamless, and personal care. Every person, every time. We are committed to fostering an environment where all team members can be their best, learn, and pursue excellence together.

EOE: Race/Color/Sex/Sexual Orientation/ Gender Identity/Religion/National Origin/Disability/Vets, VEVRRA Federal Contractor.