Patient Access Representative- Lab & Pathology

Terrebonne General Health System; United States; On-site; USD 36,000 - 48,000; Full time

Job summary

Terrebonne General Health System is seeking a Patient Access Representative for Lab & Pathology to register patients accurately and with a focus on service excellence.

Your role includes collecting demographic and insurance information, coordinating patient flow with scheduling and nursing units, and explaining hospital policies. You will uphold confidentiality and regulatory requirements while handling high-volume registrations.

Qualifications

• Knowledge of medical terminology is preferred.
• Working knowledge of ICD and CPT coding is preferred.
• Experience in patient registration is preferred.
• Experience in an insurance or medical office setting is preferred.

Responsibilities

• Register patients accurately with demographic, insurance, and pre-certification information.
• Explain hospital policies, consent forms, and insurance requirements to patients and families.
• Coordinate patient flow with scheduling, bed control, and nursing units.
• Maintain patient confidentiality and provide excellent customer service.
• Ensure proper documentation and signatures and comply with regulatory requirements.

Skills

Medical terminology

ICD and CPT coding

Patient registration experience

Insurance/medical office experience

Job description

## Patient Access Representative- Lab & PathologyApply: 8166 Main St: Full time: Posted Yesterday: JR102664Varied (United States of America)**Department:**100 - 710000 TG - Laboratory And Pathology**Position Description:**The Patient Access Representative validates and registers all patients' demographic, medical and financial information in an accurate, complete and timely manner in accordance with the departmental standards and procedures. Key Responsibilities: • Communicate clearly and professionally with patients, families, and staff across diverse backgrounds, maintaining patient confidentiality and excellent customer service. • Collect and verify patient demographic, insurance, and pre-certification information accurately during registration and pre-registration processes. • Coordinate patient flow by collaborating with departments such as scheduling, bed control, and nursing units to ensure efficient routing. • Explain hospital policies, consent forms, and insurance requirements, addressing patient or family concerns appropriately. • Demonstrate flexibility, professionalism, and a positive attitude, contributing to a collaborative and efficient team environment. • Resolve challenges with diplomacy, offer constructive feedback for process improvement, and embrace changes that enhance service delivery. • Prioritize tasks, manage high volumes of registrations, and maintain accuracy and timeliness in all assigned duties. • Perform technical tasks including assigning rooms, transporting patients, preparing charts, photocopying insurance cards, and ensuring proper documentation and signatures. • Maintain compliance with legal and regulatory requirements and keep supervisors informed of any concerns or issues. Qualifications: 1. Knowledge of medical terminology is preferred. 2. Working knowledge of ICD and CPT coding is preferred. 3. Experience in patient registration is preferred. 4. Experience in an insurance or medical office setting is preferred.