Patient Access Representative

SSM Health; Wentzville (MO); On-site; USD 21,000 - 28,000; Full time

Job summary

SSM Health in Wentzville, MO, is seeking a Scheduling Assistant for the Urgent Care department. You will schedule procedures, collect demographics, insurance and clinical information, and coordinate pre-certifications.

This full-time day-shift role emphasizes accuracy, patient communication, and efficient use of resources. The ideal candidate is highly organized, detail-oriented, and proficient with Qgenda, EPIC, and Microsoft Office; excellent written and verbal communication is essential.

Qualifications

• High School diploma/GED or 10 years of work experience.
• No experience required.

Responsibilities

• Gathers information from patient and enters into appropriate database.
• Schedules patient procedures efficiently to utilize time and resources.
• Coordinates insurance pre-certification/authorization activities.
• Counsels patients regarding pre-service requirements and instructions.
• Performs clerical and reception duties for patient registration.
• Performs other duties as assigned.

Skills

Highly organized

Detail oriented

Qgenda

EPIC

Microsoft Office

Written and verbal communication

Education

High School diploma/GED or 10 years of work experience

Tools

None

Job description

It's more than a career, it's a calling.

MO-SSM Health Orthopedics Wentzville

Worker Type

Regular

Job Highlights

Join a team where your work matters – every moment, every patient, every community. At SSM Health, you’ll be empowered to grow, supported to thrive, and inspired to make a lasting impact. In this role, you will provide hands‑on support in a fast‑paced environment where every shift makes a direct impact on patients and families. Your attention to detail, compassion, and ability to work closely with various teams will help create a safer, smoother care experience. If you want to grow in a collaborative care setting, this role is perfect for you.

• Department: Urgent Care
• Schedule: Full Time, Day shift
• Work schedule: Monday through Friday, 4-5 days per week, (8-10 hour shifts.)
• No weekends or holidays required, with the exception of occasional meetings with a staff member on a weekend if necessary.
• No on‑call requirement.
• Location: Urgent Care 711 Veterans Memorial Parkway, Wentzville, Missouri.

Ideal candidate will be:

• Highly organized and detailed oriented
• Experienced with Qgenda and EPIC
• Proficient in Microsoft Suites
• Professional in both written and verbal communication.

Job Summary

Responsible for communicating with patients, participants and staff to accurately schedule patients for prescribed procedures and gather the necessary demographic, insurance and clinical information for the procedure.

Job Responsibilities and Requirements

Primary Responsibilities

• Gathers information from patient and enters into appropriate database. Seeks appropriate resources to resolve issues about the type, date or location of prescribed procedures.
• Schedules patient procedures in a manner that most efficiently utilizes the patient's time and clinical resources. Coordinates and communicates schedules.
• Assists with coordination of activities related to insurance pre-certification/authorization.
• Provides counseling to patient, participant or their representative regarding pre-service requirements and instructions.
• Performs clerical and reception duties associated with patient registration.
• Performs other duties as assigned.

EDUCATION

• High School diploma/GED or 10 years of work experience

Experience

• No experience required

Physical Requirements

• Frequent lifting/carrying and pushing/pulling objects weighing 0-25 lbs.
• Frequent sitting, standing, walking, reaching and repetitive foot/leg and hand/arm movements.
• Frequent use of vision and depth perception for distances near (20 inches or less) and far (20 feet or more) and to identify and distinguish colors.
• Frequent use of hearing and speech to share information through oral communication. Ability to hear alarms, malfunctioning machinery, etc.
• Frequent keyboard use/data entry.
• Occasional bending, stooping, kneeling, squatting, twisting and gripping.
• Occasional lifting/carrying and pushing/pulling objects weighing 25-50 lbs.
• Rare climbing.

Required Professional License And/Or Certifications

• None

Department

2030020002 Urgent Care - WZ

Work Shift

Day Shift (United States of America)

Scheduled Weekly Hours

36

SSM Health is an Equal Opportunity Employer. SSM Health provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, gender, pregnancy, sexual orientation, gender identity, national origin, age, disability, protected veteran status, genetic information, or any other characteristic protected by applicable federal, state, or local law.