Patient Access Representative Indeed Event

US Lawns; Hilo (HI); Hybrid; USD 25,000 - 33,000; Full time

Benefits offered by this job

13 paid holidays

Vacation and sick days

Medical, dental, vision plans

Employee Assistance Program

Retirement system participation

Student loan repayment & scholarships

Job summary

Hilo Benioff Medical Center is seeking a Patient Access Representative I to join the Admitting Department. The role involves greeting patients, collecting demographic and financial data, and verifying insurance while ensuring accurate documentation and smooth operations across multiple hospital settings.

Ideal candidates will have strong interpersonal skills, the ability to work independently in a fast-paced environment, and a commitment to high-quality patient service.

Qualifications

• High school diploma or equivalent required.
• Two years of typing, clerical work, or data-entry experience preferred.
• Strong written and verbal English communication skills.

Responsibilities

• Deliver high-quality patient service by collecting demographic and financial data.
• Verify and obtain insurance information for patients seeking care.
• Operate hospital front-desk equipment and computer systems.
• Communicate clearly with patients and team members, both verbally and in writing.
• Maintain patient census and bed-control records as needed.
• Answer calls on the hospital switchboard and support patient safety announcements.

Skills

Customer service

Data entry

Communication skills

English proficiency

Education

High school diploma or equivalent

Job description

Job Description

Join Hilo Benioff Medical Center and be part of a team that proudly cares for our friends, family, and neighbors across East Hawai\u00ef

PATIENT ACCESS REPRESENTATIVE I

Hilo Benioff Medical Center, Admitting Department

Hilo Benioff Medical Center's Patient Access Representative serves as the first point of contact for patients and their families. Patient Access Representatives work in different environments, including bedside registration in the emergency department, the Admitting office and hospital switchboard. Strong interpersonal skills and the abilitiy to work independently are essential for success in this fast-paced environment. Team members contribute to our success in a variety of ways, including:

Job Duties

• Delivering high-quality customer service and compassion while obtaining demographic and financial data from patients seeking medical services.
• Obtaining and verifying various insurances.
• Using various office equipment and computer programs.
• Demonstrating effective, clear verbal and written communication skills.
• Maintaining patient, hospital census and bed control records.
• Answering calls at the hospital switchboard and performing patient safety code announcements.

Required Qualifications

To qualify, you must meet all of the following requirements. Please note that unless specifically indicated, the required education and experiences may not be gained concurrently. In addition, qualifying work experience is credited based on a 40-hr workweek.

Education: High school diploma or equivalent.

Experience: Candidates who do not meet the requirements for experience are eligible for casual hire (non-benefited) Patient Access Representative I positions.

General Experience Two (2) years of typing, stenographic, clerical work, cashiering, data input, customer service skills or any combination of these experiences which duties demonstrated knowledge of English grammar, spelling, arithmetic, standard office equipment; and the ability to read and understand oral and written instructions, carry out procedures in clerical work systems, speak and write simply and directly, observe difference in copy and proofread words and numbers quickly and accurately, and operate various kinds of office equipment; and ability to deal effectively with others in eliciting information and providing service.

Substitution of Education for General Experience

An Associate\u2019s or Bachelor\u2019s from an accredited college or university may substitute for all of the General Experience required. Evidence of the appropriate training (e.g. official transcript or diploma) should be submitted with the application to be given credit for education. A legible photocopy will be accepted. However, HMC reserves the right to request an official copy.

Company Description

As the Big Island\u2019s leading providers of inpatient and outpatient care, the East Hawaii Region of Hawai\u2019i Health Systems Corporation (HHSC), consisting of Hilo Benioff Medical Center, Honoka\u2019a Hospital, Ka\u2019u Hospital, Yukio Okutsu State Veterans Home, East Hawaii Medical Group and East Hawaii Health Pharmacy, delivers a full range of services and programs. Our three hospitals include 290 beds and more than 1,900 employees. Our medical staff is comprised of 250 physicians, physician assistants and Advanced Practice Registered Nurses, representing 33 specialties. East Hawaii Health is our network of clinics offering primary and specialty care. Hilo Benioff Medical Center functions as a Level III Trauma Center, which includes the second busiest emergency room in the state, providing 24-hour care and serving more than 50,000 patients annually. Honoka\u2019a Hospital and Ka\u2019u Hospital are designated as Critical Access Hospitals. To learn more about the East Hawaii Region, please watch our Video Yearbook or visit www.hbmc.org, www.honokaahospital.org or www.kauhospital.org.

Benefits

• 13 paid holidays each year (104 hours); 14 (112 hours) during election years*
• 21 paid vacation days (168 hours) per year*
• 21 paid sick days (168 hours) per year*
• Medical, dental, vision, and prescription plans
• Employee Assistance Program
• Participation in the State of Hawaii\u2019s retirement system
• Potential eligibility for various student loan repayment & scholarship programs

* Rates listed for paid holidays, vacation and sick days are for 1.0 Full Time Equivalent (FTE) positions assigned to 8 hour shifts. Accruals for these benefits are otherwise prorated based on FTE.

Pre-Employment Health Requirements

Offers of employment will be contingent on successfully passing a pre-employment examination, which includes a drug screen and other regulatory medical requirements such as, but not limited to, a tuberculosis (TB) screen. The cost for drug screening and blood draw for QuantiFERON and Titers, shall be borne by the Hawaii Health Systems Corporation.

Pre-Employment Assessments for External Candidates

As part of the recruiting process for this position, external applicants (job applicants NOTemployed byHHSC\u2019s East Hawaii Region)are required to complete pre-employment assessments shortly after application submission. If you are notan employee of the East Hawaii Region of HHSC, youwill receive an email containing assessment instructions. We ask that you complete the assessments within two days of receipt of the request.

Equal Opportunity Employer

The East Hawaii Region of Hawaii Health Systems Corporation is a drug free workplace and an Equal Opportunity Employer.

Shift Details

Must be available to work shifts, weekends and holidays as necessary based on hospital operations. Services are provided 24/7.

Shortage Differential

Compensation for this position includes a shortage differential.