Clinic Receptionist I/II, 1285 General Surgery

US Lawns; Hilo (HI); Hybrid; USD 33,000 - 42,000; Full time

Job summary

East Hawaii Region of Hawai`i Health Systems Corporation seeks a Clinic Receptionist to be the friendly first contact at our East Hawaiʻi clinics. You will greet patients, verify insurance, collect docs, and help ensure a smooth outpatient experience.

You will schedule appointments, issue reminders, prepare charts, handle calls, assist with payments and referrals, and support staff with general clerical tasks, contributing to high-quality patient care and service.

Qualifications

• Education: High School Diploma or equivalent.
• General Experience: 2 years clerical/admin experience with office procedures, customer service, and basic computer skills.
• Specialized Experience II: 6 months clerical duties in healthcare/clinic setting (registration, scheduling, data entry, medical records).
• Skills: strong communication, interpersonal skills, attention to detail, multitasking, customer service.
• Typing: preferred 40 words per minute with accuracy.

Responsibilities

• Greet and register patients, verify insurance, and collect required documents.
• Schedule appointments, send reminders, and provide pre-visit instructions.
• Prepare patient charts, verify authorizations, and coordinate referrals and transfers.
• Answer calls, relay messages, and assist with patient inquiries and concerns.
• Collect payments, issue receipts, and discuss financial options for patients.
• Maintain patient records and assist with general clerical tasks.

Skills

Customer service

Communication

Attention to detail

Multitasking

Typing 40 wpm

Education

High School Diploma or equivalent

Associate/Bachelor substitution

Job description

Job Description

Join East Hawai'i Health Clinics and be part of a team that proudly cares for our friends, family, and neighbors across East Hawaiʻi.

Join the team and make a meaningful impact on patient care at its affiliated clinics. As a Clinic Receptionist, you will serve as the first point of contact for patients, helping to create a welcoming, organized, and efficient clinic experience. Your role is essential in supporting both patients and clinical staff to ensure high-quality outpatient care.

Key Responsibilities

• Greet and register patients, verify insurance, and ensure all required documentation is completed accurately
• Schedule appointments, provide reminders, and communicate pre-visit instructions to patients
• Prepare patient charts, verify authorizations, and coordinate referrals and transfers as directed
• Answer and manage incoming calls, relay messages, and assist with patient inquiries and concerns
• Collect and process payments, issue receipts, and support patients with financial options when needed
• Maintain patient records, manage clinic correspondence, and assist with general clerical and office tasks

Required Qualifications

To qualify, you must meet all the following requirements. Please note that unless specifically indicated, the required education and experiences may not be gained concurrently. In addition, qualifying work experience is credited based on a 40-hour workweek.

Qualifications

• Education: High School Diploma or equivalent
• General Experience: Two (2) years of responsible clerical or administrative experience demonstrating knowledge of office procedures, customer service, and basic computer skills
• Specialized Experience (II level): In addition to the General Experience, six (6) months of work experience performing clerical duties including patient registration, scheduling, data entry and medical records handling in a healthcare or clinic setting
• Skills: Strong communication and interpersonal skills, attention to detail, ability to multitask, and commitment to excellent customer service
• Typing: Preferred ability to type at a net speed of 40 words per minute with accuracy

Substitution of Education for General Experience

An Associate’s or Bachelor’s from an accredited college or university may substitute for all the General Experience required.

Company Description

As the Big Island’s leading providers of inpatient and outpatient care, the East Hawaii Region of Hawai`i Health Systems Corporation (HHSC), consisting of Hilo Benioff Medical Center, Honoka'a Hospital, Ka′u Hospital, Yukio Okutsu State Veterans Home, East Hawaii Medical Group and East Hawaii Health Pharmacy, delivers a full range of services and programs. Our three hospitals include 290 beds and more than 1,900 employees. Our medical staff is comprised of 250 physicians, physician assistants and Advanced Practice Registered Nurses, representing 33 specialties. East Hawaii Health is our network of clinics offering primary and specialty care. Hilo Benioff Medical Center functions as a Level III Trauma Center, which includes the second busiest emergency room in the state, providing 24-hour care and serving more than 50,000 patients annually. Honoka'a Hospital and Ka′u Hospital are designated as Critical Access Hospitals. To learn more about the East Hawaii Region, please watch our Video Yearbook or visit www.hbmc.org, www.honokaahospital.org or www.kauhospital.org.

Benefits

• 13 paid holidays each year (104 hours); 14 (112 hours) during election years
• 21 paid vacation days (168 hours) per year
• 21 paid sick days (168 hours) per year
• Medical, dental, vision, and prescription plans
• Employee Assistance Program
• Participation in the State of Hawaii’s retirement system
• Potential eligibility for various student loan repayment & scholarship programs

* Rates listed for paid holidays, vacation and sick days are for 1.0 Full Time Equivalent (FTE) positions assigned to 8 hour shifts. Accruals for these benefits are otherwise prorated based on FTE.

Pre-Employment Health Requirements

Offers of employment will be contingent on successfully passing a pre-employment examination, which includes a drug screen and other regulatory medical requirements such as, but not limited to, a tuberculosis (TB) screen. The cost for drug screening and blood draw for QuantiFERON and Titers, shall be borne by the Hawaii Health Systems Corporation.

Pre-Employment Assessments for External Candidates

As part of the recruiting process for this position, external applicants (job applicants NOTemployed byHHSC’s East Hawaii Region)are required to complete pre-employment assessments shortly after application submission. If you are notan employee of the East Hawaii Region of HHSC, youwill receive an email containing assessment instructions. We ask that you complete the assessments within two days of receipt of the request.

Equal Opportunity Employer

The East Hawaii Region of Hawaii Health Systems Corporation is a drug free workplace and an Equal Opportunity Employer.

Shift Details

Must be available to work shifts, weekends and holidays as necessary based on hospital operations. Services are provided 24/7.