Patient Access Representative II, Full-Time, Baptist Oakleaf

Baptist Medical Center Jacksonville; Jacksonville (FL); On-site; USD 22,000 - 28,000; Full time

Job summary

Baptist Oakleaf seeks a Patient Access Representative II to support our Jacksonville, FL hospital. This full-time night shift runs Thursday through Saturday, 6:45pm to 7:15am, handling patient intake, privacy, and regulatory adherence.

The role requires 1–2 years in customer service, healthcare, and insurance, with strong system proficiency and cross-training across patient access areas.

Qualifications

• 1-2 years Customer Service Experience Required.
• 1-2 years Healthcare experience Required.
• 1-2 years Insurance experience Required.

Responsibilities

• Registers patients accurately and efficiently
• Utilization of multiple systems and interfaces
• Cross-Trained in order to work in multiple patient access areas
• Maintains service excellence to patients and visitors for face-to-face and telephonic encounters
• Contributes to PAS Goals as defined annually (Collections, Palm Scanning, etc.)
• Possesses a strong understanding of State and Federal regulations including EMTALA, AHCA, and JCAHO
• Maintains a professional relationship with all clinical and non-clinical team members
• Able to articulate compliance documentation and ensure completion of required patient consent forms
• Maintains patient privacy in accordance with HIPAA guidelines

Skills

Customer service

Healthcare knowledge

Insurance knowledge

Education

High School Diploma

Tools

EMR systems

Job description

Baptist Oakleaf is hiring a Patient Access Representative II to join our Patient access team in Jacksonville, FL. This is a full-time opportunity, Thursday - Saturday, 6:45pm - 7:15am.

Patient Access Representative II, Job Responsibilities:

Registers patients accurately and efficiently

Utilization of multiple systems and interfaces

Cross-Trained in order to work in multiple patient access areas

Maintains service excellence to patients and visitors for face-to-face and telephonic encounters

Contributes to PAS Goals as defined annually (Collections, Palm Scanning, etc.)

Possesses a strong understanding of State and Federal regulations including EMTALA, AHCA, and JCAHO

Maintains a professional relationship with all clinical and non-clinical team members

Able to articulate compliance documentation and ensure completion of required patient consent forms

Maintains patient privacy in accordance with HIPAA guidelines

Experience Requirements:

1-2 years Customer Service Experience Required

1-2 years Healthcare experience Required

1-2 years Insurance experience Required

Education & Credential Requirements:

High School Diploma Required

High School

• Insurance Experience
• Customer Service Experience

ED Baptist Oakleaf
9868 Family Pl
Jacksonville, Florida, 32222

Chosen as the area's “Most Preferred” healthcare provider every year since 1990 according to theannual National Research Corporation study of Jacksonville area residents, Baptist Health rankshighest in the categories of Best Doctors, Best Nurses, Best Quality and Best Reputation.