Patient Access Representative II, Stat Registration, Part-Time, Evenings, Baptist Jacksonville

Baptist Medical Center Jacksonville; Jacksonville (FL); On-site; USD 22,000 - 30,000; Part time

Job summary

Baptist Health in Jacksonville, FL is seeking a Part-time Patient Access Representative II to join the Patient Access team at Baptist Jacksonville (Downtown). The role supports accurate patient registration and compliant access to care.

Responsibilities include registering patients across systems, cross-training, and delivering service excellence to patients and visitors both in person and by phone. The ideal candidate has 1–2 years in customer service, insurance, and healthcare, with a high

Qualifications

• 1–2 years of customer service experience.
• 1–2 years of insurance experience.
• 1–2 years of healthcare experience.
• Experience with patient registration across multiple systems preferred.
• Ability to maintain confidentiality and HIPAA compliance.

Responsibilities

• Register patients accurately using multiple systems.
• Cross-train to support multiple patient access areas.
• Provide service excellence to patients and visitors face-to-face and by phone.
• Support PAS goals including collections and palm scanning.
• Maintain knowledge of EMTALA, AHCA, and JCAHO regulations.
• Maintain professional relationships with clinical and non-clinical staff.
• Ensure patient consent forms and compliance documentation are completed.
• Protect patient privacy per HIPAA.

Skills

Customer service

Insurance experience

Healthcare experience

Patient registration

Education

High School Diploma

BA/BS preferred

CHAA preferred

Job description

Baptist Health is hiring a Patient Access Representative II to join our Patient Access team at Baptist Jacksonville (Downtown) in Jacksonville, FL. This is a part-time opportunity. Scheduled shift, Sunday-Tuesday from 5:30pm-1:00am

The Patient Access team plays a critical role in creating a positive patient experience while ensuring accurate registration, regulatory compliance, and efficient access to care. This role is ideal for an experienced patient access professional who is comfortable working across multiple systems, supporting patients and visitors, and maintaining accuracy and compliance in a fast-paced healthcare environment.

Patient Access Representative II Job Responsibilities:

• Register patients accurately and efficiently using multiple systems and interfaces
• Maintain cross-training to support multiple patient access areas as needed
• Provide service excellence to patients and visitors through face-to-face and telephonic encounters
• Contribute to Patient Access Services (PAS) goals, including collections, palm scanning, and other departmental initiatives
• Maintain knowledge of applicable state and federal regulations, including EMTALA, AHCA, and JCAHO requirements
• Maintain professional relationships with clinical and non-clinical team members
• Ensure required patient consent forms and compliance documentation are accurately completed
• Maintain patient privacy and confidentiality in accordance with HIPAA guidelines

Patient Access Representative II Experience:

• 1–2 years Customer Service Experience (required)
• 1–2 years Insurance Experience (required)
• 1–2 years Healthcare Experience (required)
• Experience with patient registration and multiple healthcare systems (preferred)

Patient Access Representative II Education & Credential Requirements:

• High School Diploma (required)
• Bachelor of Arts or Bachelor of Science (BA/BS) (preferred)
• Certified Healthcare Access Associate (CHAA) (preferred)

Registers patients accurately and efficientlyUtilization of multiple systems and interfacesCross-Trained in order to work in multiple patient access areasMaintains service excellence to patients and visitors for face-to-face and telephonic encountersContributes to PAS Goals as defined annually (Collections, Palm Scanning, etc.)Possesses a strong understanding of State and Federal regulations including EMTALA, AHCA, and JCAHOMaintains a professional relationship with all clinical and non-clinical team membersAble to articulate compliance documentation and ensure completion of required patient consent formsMaintains patient privacy in accordance with HIPAA guidelines

High School

• Insurance Experience
• Customer Service Experience

Chosen as the area's Most Preferred healthcare provider every year since 1990 according to theannual National Research Corporation study of Jacksonville area residents, Baptist Health rankshighest in the categories of Best Doctors, Best Nurses, Best Quality and Best Reputation.