Patient Access Representative II, ED

Sutter Health; Sacramento (CA); On-site; USD 40,000 - 56,000; Part time

Job summary

Sutter Health in Sacramento, CA seeks a Per Diem/Casual Patient Access representative to greet patients, collect and verify information, and assist with financial clearance for services. You will serve as the primary customer service contact at registration, ensuring smooth, accurate intake and addressing patient questions.

The role requires HS diploma or equivalent, about 1 year of relevant hospital/clinic experience, and familiarity with insurance terms to support efficient billing and payer

Qualifications

• HS Diploma or equivalent education/experience.
• 1 year of recent relevant experience.
• Experience in hospital or clinic environment, insurance company, managed care organization or other financial service setting, performing financial counseling, financial clearance and/or customer service activities.

Responsibilities

• Register patients and obtain necessary information for financial clearance.
• Greet patients and verify information for service delivery.
• Enhance patient experience as the customer service point of contact at the point of service.
• Maintain data in the patient registration systems and ensure accurate documentation.

Skills

Patient access

Financial counseling

Insurance terminology

Time management

Communication skills

Data documentation

Education

HS Diploma or equivalent education/experience

Tools

Patient registration systems

Document imaging

Scanning

Proprietary payer websites

Job description

Schedule

Per Diem/Casual

Organization

SMCS-Sutter Med Center - Sacramento

Position Overview

Serves as the face to face point of contact for patients. This job is intended for use by positions employed by a hospital. Obtains all necessary information to register and financially clear patients. Greets patients/family members and obtains and/or verifies relevant information in the process of registering financially clearing patients for service delivery. Enhances the patient experience throughout all patient interactions by serving as the customer service point of contact at the point of service by demonstrating knowledge of Sutter's Health system and service offerings.

Job Description

EDUCATION

• HS Diploma or equivalent education/experience

Typical Experience

• 1 year of recent relevant experience.
• Preferred Experience - 1 year within a hospital or clinic environment, an insurance company, managed care organization or other financial service setting, performing financial counseling, financial clearance and/or customer service activities.

Skills And Knowledge

• General knowledge of patient access, financial counseling, functions in acute, and non-acute settings.
• Working knowledge and understanding of insurance and medical terminology.
• Emergency Medical Treatment and Active Labor Act (EMTALA) and Consent Laws knowledge.
• Time management skills and the ability to manage frequent in-person patient contacts while effective maintaining and documenting data in the patient registration systems.
• Demonstrated ability to work in multiple computer systems, such as patient registration/accounting systems, telephone consoles, document imaging, scanning, payment posting, proprietary payer websites and data quality monitoring, both accurately and efficiently.
• Possess verbal and written communication and active listening skills.
• Accuracy and attentiveness to detail.
• Decision making and problem solving skills.
• Must be able to work concurrently on a variety of tasks/projects in diverse environment.
• Ability to meet or exceed targeted customer service, productivity and quality standards.
• Computer proficiency skills.
• Requires the ability to work with and maintain confidential information.

Job Shift

Varied

Schedule

Per Diem/Casual

Shift Hours

8

Days Of The Week

Variable

Weekend Requirements

Every other Weekend

Benefits

No

Unions

No

Position Status

Non-Exempt

Weekly Hours

0

Employee Status

Per Diem/Casual

Sutter Health is an equal opportunity employer EOE/M/F/Disability/Veterans.

Pay Range is $29.01 to $40.61 / hour

The posted pay range is based on the position's primary work location. Candidates who reside and work outside of that location may be subject to a different pay range based on their work location. Candidate starting salaries consider multiple factors, including, but not limited to a candidate’s experience, education, skills, licensure, certifications, departmental equity, training, and organizational needs. Base pay is only one component of Sutter Health’s comprehensive total rewards program. Eligible positions also include a comprehensive benefits package.