Patient Access Representative II

Sutter Health; Modesto (CA); On-site; USD 38,000 - 53,000; Full time

Benefits offered by this job

Benefits

Job summary

Sutter Health's MMC-Memorial Medical Center in Modesto, CA seeks a front-line patient access professional to greet patients, register and financially clear patients for services, and serve as the touchpoint for accurate information and smooth service delivery.

You will work across multiple computer systems, maintain data with care, comply with privacy rules, and help meet customer service and productivity targets. HS/GED and 1 year relevant experience preferred; hours vary and include weekends.

Qualifications

• 1 year of recent relevant experience.
• General knowledge of patient access and financial counseling in hospital settings.
• Understanding of insurance and medical terminology.

Responsibilities

• Register and financially clear patients for service delivery.
• Greet patients and family members and verify information.
• Maintain and document data in patient registration systems.
• Explain billing processes and options to patients as needed.

Skills

Patient access

Financial counseling

Insurance knowledge

EMTALA knowledge

Data entry

Communication skills

Confidential information handling

Education

HS Diploma or GED

Tools

Patient registration systems

Accounting systems

Payer websites

Document imaging and scanning

Data quality monitoring

Job description

We are so glad you are interested in joining Sutter Health!

Organization

MMC-Memorial Medical Center

Position Overview

Serves as the face to face point of contact for patients. This job is intended for use by positions employed by a hospital. Obtains all necessary information to register and financially clear patients. Greets patients/family members and obtains and/or verifies relevant information in the process of registering financially clearing patients for service delivery. Enhances the patient experience throughout all patient interactions by serving as the customer service point of contact at the point of service by demonstrating knowledge of Sutter's Health system and service offerings.

Education

HS Diploma or General Education Diploma (GED)

Typical Experience

1 year of recent relevant experience.

Skills And Knowledge

• General knowledge of patient access, financial counseling, functions in acute, and non-acute settings.


• Working knowledge and understanding of insurance and medical terminology.


• Emergency Medical Treatment and Active Labor Act (EMTALA) and Consent Laws knowledge.


• Time management skills and the ability to manage frequent in-person patient contacts while effective maintaining and documenting data in the patient registration systems.


• Demonstrated ability to work in multiple computer systems, such as patient registration/accounting systems, telephone consoles, document imaging, scanning, payment posting, proprietary payer websites and data quality monitoring, both accurately and efficiently.


• Possess verbal and written communication and active listening skills.


• Accuracy and attentiveness to detail.


• Decision making and problem-solving skills.


• Must be able to work concurrently on a variety of tasks/projects in diverse environment.


• Ability to meet or exceed targeted customer service, productivity and quality standards.


• Computer proficiency skills.


• Requires the ability to work with and maintain confidential information.

Job Shift

Varied

Schedule

Varied

Shift Hours

8

Days Of The Week

Variable

Weekend Requirements

Every Weekend

Benefits

Yes

Unions

No

Position Status

Non-Exempt

Weekly Hours

40

Employee Status

Regular

Employees of Sutter Health and its entities may handle hazardous drugs in the course of their work, including patient care, which requires them to manage, store, prepare, receive, unpack, transport, dispose of, or administer drugs identified as hazardous or potentially hazardous by the National Institute for Occupational Safety and Health (NIOSH) and in accordance with the USP 800 guidelines.

Sutter Health is an equal opportunity employer EOE/M/F/Disability/Veterans.

Pay Range is $27.63 to $38.68 / hour

The posted pay range is based on the position's primary work location. Candidates who reside and work outside of that location may be subject to a different pay range based on their work location. Candidate starting salaries consider multiple factors, including, but not limited to a candidate’s experience, education, skills, licensure, certifications, departmental equity, training, and organizational needs. Base pay is only one component of Sutter Health’s comprehensive total rewards program. Eligible positions also include a comprehensive benefits package.