Patient Access Representative I - Physical Therapy - PRN

ECU Health; Edenton (NC); On-site; USD 23,000 - 30,000; Full time

Job summary

ECU Health Chowan Hospital in Edenton, NC seeks a patient access representative responsible for outpatient scheduling and registration across emergency, ambulatory, and inpatient services. You will gather proper data, signatures, and documents to ensure accurate billing and timely payments from third‑party payers or patients.

The role requires strong communication, detail orientation, organization, multitasking, and basic computer skills.

Qualifications

• High School diploma or GED required.
• Associate or Bachelor’s degree preferred.
• At least 2 years of customer service experience.
• Healthcare registration/billing experience 1–2 years preferred.
• Excellent written and oral communication, detail orientation, and multitasking skills.

Responsibilities

• Perform outpatient scheduling and patient registration for emergency, ambulatory, and inpatient services.
• Collect accurate data, forms, and signatures to support billing and third-party payer processes.
• Serve as first point of contact for physician offices and other customers regarding scheduling procedures.

Skills

Customer Service

Communication

Detail orientation

Organization

Multitasking

Basic computer skills

Education

High School Diploma or GED

Associate Degree

Bachelor's Degree

Job description

Position Summary

Responsible for creating the first impression of the organization's services to patients and families and other external customers. Performs outpatient scheduling, registration for all patients (emergency, ambulatory, and inpatients) and collects proper data, documents, and signatures to ensure hospital bills will be paid by third party payer or the patient. Serves as first point of contact for physician offices and other customers regarding scheduling procedures at ECU Health.

Minimum Requirements

• High School or Equivalent (GED) or higher is required
• Associate Degree: preferred
• Bachelors Degree: preferred
• 2 years Customer Service is required
• 1 to 2 years of Registration and/or Billing experience within a healthcare setting is preferred.
• Excellent communication (both written and oral), detail orientation, organization, and multitasking skills required
• Basic computer skills

Pay Range

$17.00 - $22.86

Other Information

This is a PRN position

ECU Health

ECU Health

About ECU Health Chowan Hospital

ECU Health Chowan Hospital in Edenton is a 25-bed critical access hospital which provides programs and services to 110,000 people in 6 counties. The facility offers medical and surgical services, including intensive care, a specialty care clinic and a dedicated outpatient surgery area with endoscopy capabilities. A 7-bed emergency department serves approximately 15,000 patients per year and team members at the facility have access to a telemedicine link with the Brody School of Medicine at East Carolina University.

General Statement

It is the goal of ECU Health and its entities to employ the most qualified individual who best matches the requirements for the vacant position.

Offers of employment are subject to successful completion of all pre-employment screenings, which may include an occupational health screening, criminal record check, education, reference, and licensure verification.

We value diversity and are proud to be an equal opportunity employer. Decisions of employment are made based on business needs, job requirements and applicant's qualifications without regard to race, color, religion, gender, national origin, disability status, protected veteran status, genetic information and testing, family and medical leave, sexual orientation, gender identity or expression or any other status protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer, or against any individuals who assist or participate in the investigation of any complaint.