Patient Access Representative I FT, Days (11am-7:30pm)

Pasadena Hospital Association, LTD dba Huntington Health; United States; On-site; USD 71,635,000 - 89,716,000; Full time

Benefits offered by this job

Full benefits

Job summary

Huntington Health in Pasadena, CA is seeking a Patient Access Representative I to deliver a welcoming patient experience while facilitating access to care in Inpatient, Outpatient, and Emergency services.

The role supports scheduling, pre-registration, financial clearance, referrals, authorizations, and financial counseling. Requires high school diploma; 1 year of customer service; healthcare experience preferred; hours are Days, full-time at 100 W California Blvd, Pasadena.

Qualifications

• High school diploma or equivalent required.
• Associate Degree/College Diploma in Hospital Administration or equivalent preferred.
• Minimum 1 year Customer Service experience required.
• Healthcare experience in registration, scheduling, authorizations, call center and/or revenue cycle related roles preferred.

Responsibilities

• Assist with scheduling and pre-registration for patients.
• Handle financial clearance, authorizations, referrals and scheduling tasks.
• Verify insurance eligibility and determine patient liability; provide patient estimates.
• Collect co-pays and cash deposits as needed; register patients upon arrival.

Skills

Customer Service

Communication skills

Typing 35 wpm

Interpersonal skills

Education

High school diploma or equivalent

Associate Degree in Hospital Administration or equivalent preferred

Job description

Huntington Hospital Employee Login Expectations: Patient Access Representatives (PAR I) are responsible for providing patients with a welcoming experience, while facilitating patient's access to care.

The PAR I performs a variety of Patient Access activities for patients throughout the hospital for Inpatient, Outpatient and/or Emergency Services. The PAR I is cross trained to support roles and responsibilities throughout Patient Access to include scheduling, pre-registration, financial clearance, referrals, authorizations, financial counseling, and patient arrival & registration.

The PAR I duties will include understanding of insurance policies and procedures to determine insurance eligibility, benefits, and authorization requirements, third party liability (TPL), Medi-Cal / Medicare eligibility verification, workers compensation eligibility, provide patient estimates, determine patient liability and secure cash deposits (co-pays, deductibles, cash packages). Provides superior customer service through all personal and professional interactions with all customers within Huntington Health.

EDUCATION:

• High school diploma or equivalent required
• Associate Degree/College Diploma in Hospital Administration or equivalent preferred

EXPERIENCE/TRAINING:

• Minimum 1 year Customer Service experience required
• Healthcare experience in registration, scheduling, authorizations, call center and/or revenue cycle related roles preferred

SKILLS:

• Typing 35 wpm required
• Must pass competency tests on a regular basis
• Must demonstrate competencies and knowledge while performing job duties, interact with sensitivity and attention to the patient population(s) served
• Must have the ability to promote positive customer service while working in a highly demanding and complex environment
• Excellent interpersonal, written & oral communication skills for interacting w/ patients, payers, physicians & other HH Customers

Job Title: Patient Access Representative I

Department: Emergency Room Registration

Shift Duration: 8

Primary Shift: Days

Time Type: Full time

Location: 100 W California Blvd, Pasadena, CA 91105

Pay Range: The estimated base rate for this position is $25.00 - $31.31. Additional individual compensation may be available for this role through differentials, extra shift incentives, bonuses, etc. Base pay is only a portion of the total rewards package, and a comprehensive benefits program is available for qualifying positions.

When you join the Huntington Health team, you are aligning yourself with an organization whose values drive our philosophy of compassionate community care. Over the past 129 years, we’ve grown from a small 16-bed hospital to a nationally recognized healthcare leader with 619 beds. As part of our commitment to providing equitable, high-quality care to all members of our community, we embrace differences and work hard to create a place of belonging for our patients and our employees. When you join the Huntington family, you’ll be empowered to enact change that continuously improves our ability to deliver world-class care, with kindness and dignity, to all who need it.