Patient Access Representative I FT, Days (11am-7:30pm)

huntingtonhospital; Pasadena (CA); On-site; USD 35,000 - 38,000; Part time

Job summary

Huntington Hospital seeks a Patient Access Representative I for per diem night shifts in Pasadena. Responsibilities include welcoming patients, assisting with access to care, and supporting scheduling, pre-registration, and financial clearance.

Requires a high school diploma and at least 1 year of healthcare-related customer service experience, with typing speed of 35 wpm and competency tests. Department: Emergency Room Registration. Location: 100 W California Blvd, Pasadena, CA 91105.

Qualifications

• High school diploma required.
• Associate degree preferred.
• Minimum 1 year of customer service experience in healthcare settings preferred.

Responsibilities

• Provide patients with a welcoming experience and facilitate access to care.
• Perform scheduling, pre-registration, and financial clearance tasks as needed.
• Verify insurance eligibility, benefits, and patient liability; handle cash deposits when applicable.

Skills

Typing 35 wpm

Competency tests

Interpersonal skills

Education

High school diploma

Associate degree (preferred)

Job description

Huntington Hospital Employee Login

Expectations

Patient Access Representatives (PAR I) are responsible for providing patients with a welcoming experience, while facilitating patient's access to care.

The PAR I performs a variety of Patient Access activities for patients throughout the hospital for Inpatient, Outpatient and/or Emergency Services.

The PAR I is cross trained to support roles and responsibilities throughout Patient Access to include scheduling, pre-registration, financial clearance, referrals, authorizations, financial counseling, and patient arrival & registration.

The PAR I duties will include understanding of insurance policies and procedures to determine insurance eligibility, benefits, and authorization requirements, third party liability (TPL), Medi-Cal / Medicare eligibility verification, workers compensation eligibility, provide patient estimates, determine patient liability and secure cash deposits (co-pays, deductibles, cash packages).

Provides superior customer service through all personal and professional interactions with all customers within Huntington Health.

Education

High school diploma or equivalent required. Associate Degree/College Diploma in Hospital Administration or equivalent preferred.

Experience/Training

Minimum 1 year Customer Service experience required. Healthcare experience in registration, scheduling, authorizations, call center and/or revenue cycle related roles preferred.

Skills

Typing 35 wpm required. Must pass competency tests on a regular basis.

Must demonstrate competencies and knowledge while performing job duties, interact with sensitivity and attention to the patient population(s) served.

Must have the ability to promote positive customer service while working in a highly demanding and complex environment.

Excellent interpersonal, written & oral communication skills for interacting w/ patients, payers, physicians & other HH Customers.

Job Title

Patient Access Representative I Per Diem

Department

Emergency Room Registration

Shift Duration

8

Primary Shift

Nights

Time Type

Part time

Location

100 W California Blvd, Pasadena, CA 91105

Pay Range

The estimated base rate for this position is $25.45 - $27.36. Additional individual compensation may be available for this role through differentials, extra shift incentives, bonuses, etc. Base pay is only a portion of the total rewards package, and a comprehensive benefits program is available for qualifying positions.