Patient Access Representative I PT, Nights (11pm-7:30am)

Pasadena Hospital Association, LTD dba Huntington Health; United States; On-site; USD 34,000 - 43,000; Part time

Job summary

Huntington Health is seeking a Part-time Patient Access Representative I for the Emergency Room Registration department in Pasadena, CA. You will support scheduling, pre-registration, and registration tasks while ensuring accurate insurance verification and patient financial clearance.

The role emphasizes customer service in a fast-paced hospital setting. The position offers a base hourly rate with potential shift incentives and a comprehensive benefits package.

Qualifications

• High school diploma or equivalent required.
• Associate degree in Hospital Administration or equivalent preferred.
• Minimum 1 year Customer Service experience required.
• Healthcare registration/revenue cycle experience preferred.

Responsibilities

• Scheduling, pre-registration, and registration support across Inpatient, Outpatient and Emergency Services.
• Verify insurance eligibility, benefits, and authorization requirements.
• Provide patient estimates and determine patient liability; secure cash deposits.
• Deliver superior customer service to patients, payers, physicians and other Huntington Health customers.

Skills

Typing 35 wpm

Customer service

Education

High school diploma or equivalent

Associate degree preferred

Job description

Huntington Hospital Employee Login Expectations:

Patient Access Representatives (PAR I) are responsible for providing patients with a welcoming experience, while facilitating patient's access to care. The PAR I performs a variety of Patient Access activities for patients throughout the hospital for Inpatient, Outpatient and/or Emergency Services. The PAR I is cross trained to support roles and responsibilities throughout Patient Access to include scheduling, pre-registration, financial clearance, referrals, authorizations, financial counseling, and patient arrival & registration. The PAR I duties will include understanding of insurance policies and procedures to determine insurance eligibility, benefits, and authorization requirements, third party liability (TPL), Medi-Cal / Medicare eligibility verification, workers compensation eligibility, provide patient estimates, determine patient liability and secure cash deposits (co-pays, deductibles, cash packages). Provides superior customer service through all personal and professional interactions with all customers within Huntington Health.

EDUCATION: High school diploma or equivalent required. Associate Degree/College Diploma in Hospital Administration or equivalent preferred. EXPERIENCE/TRAINING: Minimum 1 year Customer Service experience required. Healthcare experience in registration, scheduling, authorizations, call center and/or revenue cycle related roles preferred. SKILLS: Typing 35 wpm required. Must pass competency tests on a regular basis. Must demonstrate competencies and knowledge while performing job duties, interact with sensitivity and attention to the patient population(s) served. Must have the ability to promote positive customer service while working in a highly demanding and complex environment. Excellent interpersonal, written & oral communication skills for interacting w/ patients, payers, physicians & other HH Customers.

• Job Title: Patient Access Representative I
• Department: Emergency Room Registration
• Shift Duration: 8
• Primary Shift: Nights
• Time Type: Part time
• Location: 100 W California Blvd, Pasadena, CA 91105
• Pay Range: The estimated base rate for this position is $25.00 - $31.31. Additional individual compensation may be available for this role through differentials, extra shift incentives, bonuses, etc. Base pay is only a portion of the total rewards package, and a comprehensive benefits program is available for qualifying positions.

When you join the Huntington Health team, you are aligning yourself with an organization whose values drive our philosophy of compassionate community care. Over the past 129 years, we've grown from a small 16-bed hospital to a nationally recognized healthcare leader with 619 beds. As part of our commitment to providing equitable, high-quality care to all members of our community, we embrace differences and work hard to create a place of belonging for our patients and our employees. When you join the Huntington family, you'll be empowered to enact change that continuously improves our ability to deliver world-class care, with kindness and dignity, to all who need it.