Patient Access Representative I, ED

Sentara; Norfolk (VA); On-site; USD 42,000 - 63,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401k with employer match

Paid Time Off

Educational assistance

Job summary

Sentara Norfolk General Hospital in Norfolk, VA, is seeking a Patient Access Representative for the 2nd shift. You will handle patient registration, verify demographics and insurance, collect co-pays, and assist with scheduling and admissions tasks.

The role requires strong customer service, data entry accuracy, and familiarity with privacy and compliance standards. A base hourly pay ranges from $20.24 to $30.25, with potential bonuses and comprehensive benefits.

Qualifications

• High school diploma or GED required.
• Associate or bachelor’s degree may substitute two years of experience.
• Minimum 2 years of customer service and/or data entry experience.

Responsibilities

• Register patients by verifying identity and selecting correct records.
• Review schedules and physician orders to register for the appropriate service.
• Scan insurance cards, IDs, and regulatory documents; enter demographics and insurance data into EHR.
• Explain and complete complex privacy, regulatory, and compliance documents.

Skills

Customer Service

Data Entry

Front Desk

Insurance Verification

Scheduling

Receptionist

Non-clinical

Education

High School Diploma

Associate or Bachelor's degree considered

Job description

City/StateNorfolk, VAWork ShiftSecond (Evenings)Overview:Full-Time, Evenings-2nd Shift, Emergency DepartmentAs a Patient Access Representative with Sentara, you will be responsible for all aspects of the patient registration process, including: verifying the patient identity and selecting the correct patient record, reviewing schedules and physician orders to register the patient for the appropriate service, scanning important documents such as insurance cards, ID's, Living Wills, and POAs and verifying and entering the patient's demographic and insurance information in the electronic health record. During the registration process, the Patient Access Rep will explain and complete complex regulatory and compliance documents and adhere to all applicable privacy and compliance standards. They also explain and collect co-payments, deposits, and outstanding balances and perform the transactions securely. In most areas, the Patient Access Rep is the first point of contact for patients and provides the first impression of Sentara. They greet patients and families, answer questions, and ensure the patients arrive to the appropriate service area at the right time. The Patient Access Rep may also perform scheduling, pre-admission, and discharge duties and provide supervision and patient information updates to families in waiting rooms.Up to $1,500 Sign-On Bonus for Qualified Candidates!EducationHS - High School Grad or EquivalentCertification/LicensureNo specific certification or licensure requirementsExperience2 years of Customer Service and/or Data EntryAssociate or bachelor’s degree in Lieu of two years of experienceProficiency in KeyboardingKeywords: Customer Service, Patient Registration, Data Entry, Front Desk, Insurance, Insurance Verification, Talroo-Allied Health, Scheduling, Receptionist, Non-clinical,We provide market-competitive compensation packages, inclusive of base pay, incentives, and benefits. The base pay range for full-time employment is $20.24 - $30.25 hourly. Additional compensation may be available for this role, such as shift differentials, on-call pay, overtime, shift premiums, extra-shift incentives, or bonus opportunities. Compensation within the range may vary based on qualifications, experience, location, market conditions, and business needs. Sentara offers a comprehensive benefits package, including medical, dental, vision, life and disability insurance; 401(k)/403(b) with employer match; paid time off (vacation, sick time, and holidays); paid parental and military leave; educational assistance or student loan repayment; and voluntary benefits.Benefits: Caring For Your Family and Your Career• Medical, Dental, Vision plans• Adoption, Fertility and Surrogacy Reimbursement up to $10,000• Paid Time Off and Sick Leave• Paid Parental & Family Caregiver Leave• Emergency Backup Care• Long-Term, Short-Term Disability, and Critical Illness plans• Life Insurance• 401k/403B with Employer Match• Tuition Assistance – $5,250/year and discounted educational opportunities through Guild Education• Student Debt Pay Down – $10,000•Pet Insurance•Legal Resources Plan•Colleagues have the opportunity to earn an annual discretionary bonus if established system and employee eligibility criteria is met.Here at Sentara, we are committed to consistently enhancing our training, advancement tracks, work-life benefits, and more. Our goal is to make you feel more excited to be here every day!Sentara Norfolk General Hospital, located in Norfolk, VA, is a 525-bed tertiary care facility that is home to the only Level I Adult Trauma Center and burn trauma unit in Hampton Roads, and also serves as the primary teaching hospital for Eastern Virginia Medical School.In addition to the high-quality heart program at Sentara Heart Hospital, our facility is home to Nightingale Regional Air Ambulance and several other dedicated facilities and specialized services. As a recognized accredited Comprehensive Stroke Center, and Magnet hospital for nursing excellence, our hospital specializes in heart and vascular, neurosciences, neurosurgery, urology, oncology, spine care, advanced imaging, behavioral health, maternity, and women’s health, including a state-of-the-art neonatal intensive care unit.Sentara Health is an equal opportunity employer and prides itself on the diversity and inclusiveness of its close to an almost 30,000-member workforce. Diversity, inclusion, and belonging is a guiding principle of the organization to ensure its workforce reflects the communities it serves.In support of our mission “to improve health every day,” this is a tobacco-free environment.For positions that are available as remote work, Sentara Health employs associates in the following states:Alabama, Delaware, Florida, Georgia, Idaho, Indiana, Kansas, Louisiana, Maine, Maryland, Minnesota, Nebraska, Nevada, New Hampshire, North Carolina, North Dakota, Ohio, Oklahoma, Pennsylvania, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming.