Patient Access Representative I

Sentara Healthcare Inc; Norfolk (VA); Hybrid; USD 28,000 - 42,000; Part time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401(k) with employer match

Paid time off

Parental leave

Military leave

Educational assistance or student loan

Voluntary benefits

Job summary

Sentara Healthcare Inc. is seeking a Part Time, 3rd shift Nights Patient Access Representative in Norfolk, VA. You will handle patient registration, verify demographics, and process insurance information in the electronic health record while delivering a courteous first impression.

The role includes collecting payments, explaining regulatory documents, and potentially handling scheduling, pre-admission, and discharge support. A sign-on bonus up to $1,500 is offered for qualified candidates.

Qualifications

• 2 years of Customer Service and/or Data Entry
• Associate or bachelor’s degree in lieu of two years of experience
• Proficiency in Keyboarding

Responsibilities

• Verify patient identity and register for services
• Review schedules and physician orders to register for the appropriate service
• Scan documents (insurance cards, IDs, Living Wills, POAs) and enter demographics into the EHR
• Explain and collect co-payments, deposits, and outstanding balances
• Greet patients and families and direct to the proper service area
• May perform scheduling, pre-admission, and discharge duties and provide updates to families

Skills

Customer Service

Data Entry

Front Desk

Insurance

Insurance Verification

Scheduling

Receptionist

Non-clinical

Education

High School diploma or equivalent

Associate or Bachelor’s degree may substitute two years of experience

Job description

Part Time, 3rd shift Nights

As a Patient Access Representative with Sentara, you will be responsible for all aspects of the patient registration process, including: verifying the patient identity and selecting the correct patient record, reviewing schedules and physician orders to register the patient for the appropriate service, scanning important documents such as insurance cards, ID's, Living Wills, and POAs and verifying and entering the patient's demographic and insurance information in the electronic health record. During the registration process, the Patient Access Rep will explain and complete complex regulatory and compliance documents and adhere to all applicable privacy and compliance standards. They also explain and collect co-payments, deposits, and outstanding balances and perform the transactions securely. In most areas, the Patient Access Rep is the first point of contact for patients and provides the first impression of Sentara. They greet patients and families, answer questions, and ensure the patients arrive to the appropriate service area at the right time. The Patient Access Rep may also perform scheduling, pre-admission, and discharge duties and provide supervision and patient information updates to families in waiting rooms.

Up to $1,500Sign-On Bonus for Qualified Candidates!

Education

HS - High School Grad or Equivalent

Certification/Licensure

No specific certification or licensure requirements

Experience

• 2 years of Customer Service and/or Data Entry
• Associate or bachelor’s degree in Lieu of two years of experience
• Proficiency in Keyboarding

Keywords:

Customer Service, Patient Registration, Data Entry, Front Desk, Insurance, Insurance Verification, Talroo-Allied Health, Scheduling, Receptionist, Non-clinical,

We provide market-competitive compensation packages, inclusive of base pay, incentives, and benefits. The base pay range for full-time employment is $20.24 - $30.25 hourly. Additional compensation may be available for this role, such as shift differentials, on-call pay, overtime, shift premiums, extra-shift incentives, or bonus opportunities. Compensation within the range may vary based on qualifications, experience, location, market conditions, and business needs. Sentara offers a comprehensive benefits package, including medical, dental, vision, life and disability insurance; 401(k)/403(b) with employer match; paid time off (vacation, sick time, and holidays); paid parental and military leave; educational assistance or student loan repayment; and voluntary benefits.

Sentara Norfolk General Hospital, located in Norfolk, VA, is a 525-bed tertiary care facility that is home to the only Level I Adult Trauma Center and burn trauma unit in Hampton Roads, and also serves as the primary teaching hospital for Eastern Virginia Medical School. In addition to the high-quality heart program at Sentara Heart Hospital, our facility is home to Nightingale Regional Air Ambulance and several other dedicated facilities and specialized services. As a recognized accredited Comprehensive Stroke Center, and Magnet hospital for nursing excellence, our hospital specializes in heart and vascular, neurosciences, neurosurgery, urology, oncology, spine care, advanced imaging, behavioral health, maternity, and women’s health, including a state-of-the-art neonatal intensive care unit. ed Imaging Center at Sentara Princess Anne Hospital is conveniently located in the heart of Virginia Beach and offers high-speed digital diagnostic equipment that provides faster and more precise results. The center provides one of the region's most advanced imaging technologies interpreted by board certified radiologists specializing in various areas of imaging.